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Stripe · Ireland · 4692 Support Ops, Risk, & FC - Vendor Management · listed September 2, 2026
The shape of it
Seniority
Senior
Experience asked
7+ years
Where
Not stated
Requirements listed
5
Length
480 words
In the posting’s own words
As a Strategic Capacity Planning Specialist, you will play a key role in designing and maintaining capacity planning models for one of our key user support or risk verticals, with a focus on user experience, budget, utilization, and speed of answer to our users' queries. You will operate in a fast-paced and energizing environment surrounded by top talent, where resilience and openness to feedback will be key to success.
What it asks for · 5
- A Bachelor's degree in Statistics, Mathematics, Data Analytics, Computer Science, Business, or Economics
- 7+ years of experience in capacity planning for medium to large organizations, as well as workforce management for internal and outsourced workforces (BPO)
- Strong SQL skills, with experience in data integration and automation for process optimization, alongside knowledge of Tableau or comparable tools to perform data analysis independently
- Excellent communication and presentation skills
- Deep understanding of outsourcing practices
Also a plus
- Financial/budgeting background
- Knowledge of WFM tools
What the job covers
- Develop and maintain capacity planning models to forecast resource requirements.
- Leverage forecasting techniques to analyze historical data and market trends, predicting future capacity needs and enabling informed planning decisions.
- Evaluate potential risks and opportunities regarding model inputs to inform planning decisions.
- Monitor performance against planned capacity levels and adjust plans as needed, while holding stakeholders accountable for the accuracy of plan inputs.
- Collaborate with the vendor delivery team and stakeholders to gather information and align planning efforts with Stripe's business goals.
- Integrate data from multiple SQL databases to automate reporting processes and streamline data collection for capacity planning and forecasting purposes.
- Communicate planning results and recommendations to senior leadership and stakeholders.
- Serve as a strategic partner in our intake process, providing subject-matter expertise for any requests affecting resourcing.
- Analyze production or service delivery data to determine utilization rates and identify areas for improvement.
Degree language
- A Bachelor's degree in Statistics, Mathematics, Data Analytics, Computer Science, Business, or Economics
Tools and skills named
Data
- Statistics
- Tableau
Go to market
- Forecasting2×
Languages
- SQL2×
Product & design
- User experience2×
Operations & finance
- Budgeting
Words the posting leans on
- planning9×
- data7×
- requirements6×
- capacity planning5×
- user5×
- experience4×
- key3×
- resource3×
- stakeholders3×
- support3×
- tools3×
- analyze2×
- business2×
- delivery2×
- forecasting2×
- inputs2×
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