Support Operations, Privy

Stripe · NYC · 9003 Privy - S&O · listed August 27, 2026

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The shape of it

Seniority
Entry level
Experience asked
1–3 years
Where
Not stated
Requirements listed
7
Length
495 words

In the posting’s own words

As a Support Operations Associate at Privy, you will own the internal systems and workflows that keep our Developer Success team efficient, responsive, and focused. You’ll serve as air traffic control for support requests – triaging issues across our support stack (Pylon, Slack, HubSpot, and more), improving internal workflows, and maintaining CRM and support-data hygiene.

What it asks for · 7

  • 1–3 years of experience in support operations, customer experience, technical program management, or a related operational role.
  • Highly organized and process-driven, with strong attention to detail and a bias toward action and ownership.
  • Strong intuition for customer sentiment and urgency, with sound judgment about how to prioritize and escalate issues.
  • Familiarity with customer-support tooling, such as Pylon, Zendesk, Intercom, or Jira, and communication platforms like Slack.
  • Comfort working across systems and maintaining high-quality CRM data in tools such as HubSpot or Salesforce.
  • Strong written and verbal communication skills, especially for issue tracking, coordination, and process documentation.
  • A systems mindset and enthusiasm for building internal processes that scale with the business.

Also a plus

  • Experience at a developer-tools or infrastructure company, or experience working closely with engineering and product teams.
  • Experience working with APIs, coding with AI, or using AI to automate tasks and operational processes.

What the job covers

  • Own triage and routing for inbound support tickets from both Privy developers and end users of Privy applications, ensuring issues are assigned, tracked, and resolved promptly and efficiently across the Developer Success team.
  • Maintain data hygiene, consistency, and accuracy across our support stack, including Pylon, Slack, HubSpot, and other systems.
  • Partner with cross-functional teams—including Sales, Engineering, and Product—to continuously improve the quality and efficiency of support processes.
  • Create and maintain internal runbooks for ticket triage, escalations, and engineering-support handoffs.
  • Identify operational gaps and implement scalable workflows that help the team respond to customers more effectively.

Tools and skills named

Ways of working
  • Slack3×
  • Cross-functional
  • Jira
  • Technical writing
Go to market
  • HubSpot3×
  • Account management
  • Salesforce
Operations & finance
  • Program management

Words the posting leans on

  • support7×
  • experience5×
  • systems5×
  • customer4×
  • internal4×
  • issues4×
  • privy4×
  • requirements4×
  • operational3×
  • processes3×
  • workflows3×
  • attention detail2×
  • bias2×
  • closely2×
  • communication2×
  • crm2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 30, 2026 and last changed by Stripe on August 27, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.