Risk Operations Associate, Partner Risk Operations (CDMX)
Stripe · Mexico City · 4374 SDC - Partner Risk Operations · listed August 26, 2026
The shape of it
Seniority
Executive
Experience asked
5+ years
Where
On site
Requirements listed
9
Length
642 words
In the posting’s own words
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
What it asks for · 9
- 1.5+ years of experience in risk operations, fraud prevention, investigations, disputes, chargebacks, financial intelligence, trust and safety, compliance, payments, or any related operational roles.
- Advanced conversational English fluency. All interviews for this role will be conducted in English.
- Strong verbal and written communication skills.
- Demonstrated investigation skills, including the ability to gather information from multiple sources, assess evidence, and reach sound conclusions.
- Strong critical-thinking and problem-solving skills, with a track record of taking ownership and resolving problems end to end.
- Ability to work autonomously in an ambiguous environment, make informed decisions, and know when to bring in the right partners.
- A proactive, curious approach to understanding root causes, challenging assumptions, and improving how work gets done.
- High attention to detail and a consistent approach to documentation, quality, and process adherence.
- Ability to work 100% in office, from Monday through Friday, from Stripe’s Mexico City office at Av. Paseo de la Reforma 180.
Also a plus
- Experience in fintech, payments, financial services, or a startup environment.
- Experience working with financial partners, card networks, banks, or other regulated financial institutions.
- Experience with partner risk, merchant risk, fraud, chargebacks, disputes, Know Your Business, financial intelligence, or compliance operations.
- Experience using data or analytics to inform operational decisions or process improvements.
- Experience coordinating cross-functional work across teams with different priorities and areas of expertise.
- Experience identifying process gaps and improving standard operating procedures, policies, or operational tools.
- Familiarity with AI-assisted operational workflows.
What the job covers
- Investigate partner and merchant activity, identify relevant risks and facts, and take appropriate action based on established policies and sound judgment.
- Own complex cases from end to end, including research, decision-making, documentation, stakeholder communication, and follow-through.
- Serve as a subject matter expert for assigned operational processes and risk requirements.
- Liaise between financial partners and Stripe merchants, from venture-backed startups to established institutions.
- Maintain clear, regular communication with cross-functional stakeholders and lead working sessions when needed.
- Identify gaps in systems, policies, and processes, then recommend and help implement practical improvements.
- Participate in weekly, monthly, quarterly, and annual business reviews for Partner Risk Operations.
- Use AI-assisted workflows appropriately to improve the quality, speed, and consistency of operational work.
Tools and skills named
Ways of working
- Cross-functional2×
- Technical writing2×
Operations & finance
- SOPs
Security & compliance
- Regulatory
Words the posting leans on
- financial9×
- partner8×
- experience7×
- operational7×
- risk7×
- end4×
- merchant4×
- cases3×
- communication3×
- mexico city3×
- policies3×
- problems3×
- process3×
- requirements3×
- risk operations3×
- skills3×
Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.
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