Engagement Manager, Professional Services (SEA/GCN)

Stripe · Singapore · 1142 APAC Delivery · listed August 8, 2026

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The shape of it

Seniority
Manager
Experience asked
8+ years
Where
Not stated
Requirements listed
10
Length
701 words

In the posting’s own words

Our professional services team combines payments and financial expertise with experience integrating Stripe technology in thousands of projects. We help our customers create marketplaces, launch subscription businesses, expand globally, and more. This team provides critical implementation and post-launch services to help Stripe users maximize long-term value, quickly and confidently.

What it asks for · 10

  • 8+ years of consulting experience partnering with enterprise level strategic users on technology solutions, with a track record of top performance or a related field
  • Ability to understand complex business requirements and craft tailored solutions
  • Ability to quickly learn and explain technical concepts to Stripe’s largest users in a way which they will understand. Some may be deeply technical, others may be more business focussed, so you’ll need to talk to users in a language they can understand
  • Proven program management skills and experience
  • Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working
  • Ability to recognize repeated user-facing issues and build scalable solutions
  • Ability to operate independently in a highly ambiguous and fast-paced environment
  • Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards an agreed outcome
  • Experience in working with or in complex enterprise organizational and decision making structures
  • An ability to work collaboratively with and influence Stripe’s product and engineering teams to advocate for our users and continuously shape the forward roadmap of Stripe’s applications

Also a plus

  • Prior experience at a growth stage Internet/Enterprise Software company
  • Industry certifications to ensure project success. Typical certifications include: PMP, ITIL, PSM1, PSPO1.
  • Prior experience in the payments industry
  • A familiarity with the integration and testing of APIs
  • Professional fluency in Mandarin Chinese and English is required for this role, as it involves working primarily with clients within the Greater China market

What the job covers

  • Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices.
  • Drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment.
  • Focus on the continuous improvement and enablement of the Stripe Implementation Methodology and its associated tools, templates and processes.
  • Provide well-established program governance to manage requirements in line with the agreed scope and business objectives.
  • Proactively manage the integration of Stripe’s products into the user’s application/technical architecture, test and change management strategies and transformation timelines.
  • Provide proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders.
  • Proactively drive interlock between the user and Stripe’s Product and Engineering teams to ensure alignment with Stripe’s roadmap.
  • Ensure a smooth transition of the implemented Stripe capabilities into operation for the user, including knowledge transfer and the handover to Stripe Support.
  • Actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe’s payment infrastructure

Tools and skills named

Operations & finance
  • Program management2×
Product & design
  • Roadmap2×
Ways of working
  • Testing

Words the posting leans on

  • users15×
  • experience7×
  • product6×
  • requirements6×
  • drive5×
  • implementation5×
  • provide5×
  • solutions5×
  • complex4×
  • lead4×
  • value4×
  • business3×
  • decision3×
  • ensure3×
  • enterprise3×
  • payments3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 25, 2026 and last changed by Stripe on August 18, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.