IT Support Engineer

Stripe · Dublin · 7312 CorpTech Customer Success · listed July 31, 2026

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The shape of it

Seniority
Mid level
Experience asked
2+ years
Where
On site
Requirements listed
9
Length
667 words

In the posting’s own words

We’re looking for a Tier 1 Support Engineer to join the MXC CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.

What it asks for · 9

  • Possess 2+ years of experience in IT HelpDesk experience
  • Possess strong working knowledge of Apple systems and software
  • Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
  • Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
  • Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
  • Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF)
  • Able to independently manage and prioritize workload and projects
  • Possess outstanding interpersonal and communication skills
  • Is empathetic, humble, and possess a strong focus on customer service

What the job covers

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person, email, Slack or ticketing system.
  • Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
  • Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
  • Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
  • Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
  • Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
  • Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
  • Assist with new hire onboarding and training curriculum
  • Update, and maintain detailed external and internal IT documentation
  • Onboard and support third-party vendors and/or contractors
  • Contribute to shared global IT off-boarding tasks and responsibilities

Tools and skills named

Ways of working
  • Jira3×
  • Slack3×
  • Technical writing3×
  • On-call
Languages
  • Bash
  • Python
  • Ruby
Go to market
  • SaaS
Security & compliance
  • Audit

Words the posting leans on

  • support9×
  • possess8×
  • systems8×
  • provide5×
  • knowledge4×
  • requirements4×
  • documentation3×
  • ensure3×
  • global3×
  • hardware3×
  • maintain3×
  • problems3×
  • required3×
  • software3×
  • technical assistance3×
  • technology3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 25, 2026 and last changed by Stripe on August 18, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.