Workplace Experience Manager

Stripe · New York City · 6620 Workplace Services · listed July 28, 2026

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The shape of it

Seniority
Manager
Experience asked
8+ years
Where
On site
Requirements listed
6
Length
891 words

In the posting’s own words

The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company.

What it asks for · 6

  • 8+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices
  • Strong demonstrated ability in facilities management, vendor, and budget management
  • Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects
  • Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team
  • Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making
  • Outstanding written and verbal communication skills

Also a plus

  • Proficiency in Google Suite, Slack and Jira
  • A clear willingness to take a hands-on approach and dive into the details
  • Demonstrated ability to influence cross-functional partners and translate enterprise strategy into effective local execution.
  • Ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions
  • The ability to thrive in a fast-paced workplace with rapidly changing priorities
  • An innovative mindset with the ability to drive exceptional workplace services and operational improvements

What the job covers

  • Oversee workplace operations at your site(s), providing direction on all workplace services, including building operations, front of house, shipping and receiving, events support, and employee health and safety.
  • Make sound, independent operational decisions by balancing business impact, risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent.
  • Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement.
  • Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams.
  • Develop a strong rapport with locally assigned Stripes.
  • Own operational performance for your site by monitoring service levels and utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations.
  • Proactively anticipate business needs by understanding both local context and company priorities.
  • Develop thoughtful, data-informed recommendations that help shape workplace programs and experiences while maintaining alignment with global standards.
  • Hold workplace partners and service providers accountable for performance, ensuring contractual obligations, service levels, and operational standards are consistently achieved while driving continuous improvement.
  • Work closely with our Finance & Strategy partner and IFM partner to develop and oversee the opex budget for all facilities, opex, fixed assets, and events of the NYC office.
  • Work closely with the local site leadership team to activate the office by creating engagement, connection, and an inclusive environment.
  • Craft relevant communications and documentation regarding Workplace policies and programs for Stripes.

Tools and skills named

Ways of working
  • Cross-functional4×
  • Jira
  • Mentorship
  • Slack
  • Technical writing
Security & compliance
  • Security

Words the posting leans on

  • workplace18×
  • experience10×
  • operational9×
  • service9×
  • partner8×
  • business7×
  • site7×
  • local6×
  • operations6×
  • programs6×
  • understanding6×
  • management5×
  • office5×
  • requirements5×
  • stripes5×
  • cross-functional4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 25, 2026 and last changed by Stripe on August 18, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.