SDC Manager, GTM Accelerate

Stripe · Mexico City · 4712 SDC - Accelerate · listed August 6, 2026

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The shape of it

Seniority
Manager
Experience asked
10+ years
Where
Not stated
Requirements listed
8
Length
514 words

In the posting’s own words

In this role, you’ll lead a team of Implementation Specialists dedicated to providing technical guidance throughout the user’s implementation journey with Stripe. Your team will address technical queries, troubleshoot issues, and collaborate closely with frontline developers and technical leaders to ensure a simple, effective experience. You will actively engage with and develop your team, setting clear goals and using metrics to improve performance. Your strong operations mindset and quick thinking will be vital in ensuring that projects are delivered successfully and that users deploy high-quality integrations to realize strategic value from Stripe.

What it asks for · 8

  • 5+ years of building and leading high performing professional services and/or customer success/support teams in a high growth technology environment
  • 10+ years of customer facing experience in an infrastructure, platform, or SaaS business
  • Ability to convey complex business and technical concepts to both technical and non-technical audiences, along with quickly grasping technical concepts to support escalations
  • Experience working cross-functionally with global teams to deliver high-impact initiatives
  • Operational mindset with experience in launching new processes and delivering services
  • Analytical skills to investigate, prioritize, and identify the root cause of issues
  • Comfort operating in a highly ambiguous and fast-paced environment
  • Excellent written and verbal communication skills

What the job covers

  • Hire, lead and develop a team of Implementation Specialists to provide technical guidance during user implementations
  • Oversee project delivery of the book of business assigned to your team through: monitoring of project health, quality, and SLA compliance
  • Effectively manage team capacity through: project assignments, resource allocation and forward capacity planning (including PTO planning)
  • Coordinate escalations across Product, Sales, Engineering, and Professional Services teams
  • Manage the onboarding process for new Implementation Specialists, including system access, and training
  • Identify opportunities to improve processes and adopt new practices that enhance service delivery
  • Collaborate with cross-functional teams like sales and product to deliver high-impact initiatives
  • Advocate for exceptional customer service and build strong relationships with users.

Tools and skills named

Go to market
  • Customer success
  • SaaS
Ways of working
  • Cross-functional

Words the posting leans on

  • technical7×
  • implementation6×
  • services6×
  • users6×
  • experience4×
  • project4×
  • requirements4×
  • accelerate3×
  • business3×
  • customer3×
  • implementation specialists3×
  • processes3×
  • product3×
  • professional services3×
  • capacity2×
  • collaborate2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 24, 2026 and last changed by Stripe on August 18, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.