Customer Success Manager, Radar

Stripe · Chicago, IL; Atlanta, GA; San Francisco, CA; Seattle, WA; New York, NY · 1340 Customer Success Management · listed July 14, 2026

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The shape of it

Seniority

Manager

Where

Not stated

Requirements listed

Length

531 words

In the posting’s own words

The Customer Success Manager for Radar is a specialized scaled coverage role serving the Global CSM Team. You will work across account executives, technical account managers, ProServ, and AEPs to drive Radar adoption and deliver measurable improvements in fraud rates, dispute rates, and overall payments health. You will be the domain expert and operational backbone for Stripe’s fraud and disputes product suite (examples: Radar Standard, Radar for Fraud Teams (RFFT), Disputes, Adaptive 3DS, Smart Refunds, Radar for Multiprocessor, and Radar for Platforms, working across partners in Product, ProServ, Support, and Data Science.

What it asks for · 6

5+ years of enterprise relationship management or consulting, with 2+ years embedded in payments fraud, risk management, or disputes at a payments company, bank, or fintech
Domain Expertise: Proven experience with fraud prevention, chargeback management, and risk operations, including familiarity with fraud patterns, friendly fraud, first-party misuse, and dispute representment
Product Fluency: Hands-on experience with machine learning-based fraud tools, rule-based fraud engines, or dispute management platforms; familiarity with Stripe Radar is a strong plus
Executive Presence: Experience presenting fraud and risk performance data to and influencing senior stakeholders across risk, finance, and operations functions
Operational Rigor: Ability to manage a complex book of business, balancing multiple merchant fraud investigations, dispute escalations, and performance reviews simultaneously
Ability to navigate data and people to find answers, including interpreting fraud dashboards, dispute analytics, and authorization rate metrics

Also a plus

Deep fraud and payments risk domain expertise with strong cross-functional instincts.

What the job covers

Monitor and Mitigate Risk: Identify churn signals, integration gaps, and potential Card Brand Monitoring Program (CBMP) risks to proactively initiate optimization conversations.
Drive Value and Adoption: Educate users on fraud and disputes products, drive adoption of high-value features, and identify upsell opportunities
Cross-Functional Partnership: Collaborate with cross functional teams to support trials, conversions, and joint enablement.
Voice of the Customer: Act as the internal advocate by routing product feedback, representing user needs in roadmap discussions, and flagging systemic integration issues.
Operational Leadership: Own reporting and performance metrics, lead internal training, and participate in key customer business reviews (QBRs/EBCs)

Tools and skills named

Ways of working

Cross-functional4×

Go to market

Customer success2×

Models & research

Machine learning

Product & design

Roadmap

Security & compliance

Risk management

Words the posting leans on

fraud15×
dispute9×
risk8×
radar7×
payments5×
product5×
customer4×
drive4×
management4×
requirements4×
user4×
adoption3×
data3×
domain expertise3×
experience3×
managers3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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