Manager, TAM (Greater China)

Stripe · Singapore · 4148 Technical Account Management, Support & Services - APAC · listed July 2, 2026

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The shape of it

Seniority
Manager
Experience asked
10+ years
Where
Not stated
Requirements listed
5
Length
541 words

In the posting’s own words

The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users. We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users’ business. We pursue excellence in user service, aiming to consistently exceed expectations.

What it asks for · 5

  • Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region.
  • 10+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.
  • Experience working with strategic accounts.
  • Excellent written and verbal communication skills.
  • An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example.

Also a plus

  • Experience with fintech SaaS products and/or Payments industry.
  • Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record.
  • Proven ability to scale a technical services or technical support team in a high-growth environment.

What the job covers

  • Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements.
  • Lead a team of technical account managers working with Stripe’s largest users.
  • Hire and retain top technical talent as the team scales.
  • Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
  • Ensure that team members are happy, effective, and growing in their career and user work.
  • Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance.
  • Analyze data from user feedback and experiences to drive efficiency and build quality.
  • Be an advocate for Stripe users and champion for users’ needs internally.
  • Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment.
  • Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

Tools and skills named

Go to market
  • Account management3×
  • Customer success
  • SaaS
  • Solutions architecture
Ways of working
  • Cross-functional
  • Mentorship
Operations & finance
  • Recruiting

Words the posting leans on

  • users12×
  • services8×
  • technical7×
  • experience6×
  • lead5×
  • feedback4×
  • manager4×
  • requirements4×
  • tam4×
  • technical account4×
  • account management3×
  • build3×
  • largest3×
  • programs3×
  • provide3×
  • scale3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 24, 2026 and last changed by Stripe on August 18, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.