Head of Brand Studio Operations

The shape of it

In the posting’s own words

Brand Studio sits at the center of everything Stripe shows the world — from visual identity and brand systems to campaigns, events, digital experiences, and global marketing. The studio functions as a creative multiplier: setting the standards, building the systems, and producing the work that helps Stripe show up with intention and quality across every touchpoint.

What it asks for · 9

• 12+ years of experience in brand operations, creative operations, or creative program management. A track record of building operational systems at the function level, not just executing inside them.
• 5+ years managing a team of producers, program managers, or operations professionals, with clear evidence of developing talent and building production capability.
• Demonstrated experience engaging cross-functional partners before briefs are written — shaping workstreams, clarifying business needs, and setting creative teams up to succeed.
• Experience building and owning an annual creative roadmap for a team or function, including prioritization frameworks, capacity planning, and tradeoff communication with senior leadership.
• A track record of building operational infrastructure — intake processes, prioritization systems, partner communication frameworks — that scaled and outlasted your direct involvement.
• Experience managing significant budgets, including developing transparent accounting structures in partnership with Finance.
• Strong stakeholder management and executive communication skills, with the ability to align competing priorities and influence without authority across a large, cross-functional organization.
• People management instincts that build team judgment rather than dependency — genuine delegation, direct feedback, and a consistent bias toward developing others over personal execution.
• Experience incorporating AI into team workflows and driving measurable adoption across a creative or operations team.

Also a plus

• Experience inside a world-class in-house creative studio or brand team, with deep familiarity with the full creative production lifecycle — from strategy and concept through final delivery.
• A track record of building or rebuilding a brand operations function from scratch within a company or team at scale.
• Experience managing global creative agency and external production partnerships end to end — from procurement and onboarding through creative direction and delivery standards.
• Deep understanding of how brand, marketing, and product teams operate at a technology company, with the instincts to bridge creative ambition and business priorities.
• Experience building operational transparency systems — roadmaps, dashboards, or partner-facing communication frameworks — that gave an entire organization real-time visibility into a creative team's capacity and priorities.
• Experience building creative process standards, playbooks, or partnership guidelines that became lasting institutional infrastructure.

What the job covers

• Architect the Brand Studio ecosystem. Engage cross-functional partners — Marketing, Product, Comms, PMM — before briefs exist. Turn ambiguous asks into clear, sequenced workstreams so creative leaders inherit clarity, not chaos.
• Build and maintain the Brand Studio roadmap. Sequence and prioritize work based on business importance, creative opportunity, and team capacity. Give leadership a forward-looking view of what's coming — and the tradeoffs involved.
• Set the conditions for great work. By the time a project reaches a creative director or producer, the business need is defined, stakeholders are aligned, and the problem is framed. Creative leaders shape the work. You shape the environment that makes the work possible.
• Own and evolve the operational infrastructure. Build the intake processes, alignment frameworks, and communication rhythms that help Brand Studio run at scale. Refine them as the team grows.
• Make how Brand Studio works visible to the company. Partners should be able to find the roadmap, understand where their project stands, and know what it takes to show up ready. The process of working with Brand Studio shouldn't require a meeting to explain.
• Run the business of Brand Studio. Own the budget, manage agency and external production partnerships from procurement through delivery standards, and partner with Finance on clear accounting structures. Give the team the resources and partnerships it needs to deliver.
• Lead, develop, and set the cultural tone. Hire great people, build their judgment, and set clear ownership. Give direct feedback, delegate fully, and create the stability that lets people do their best work. You're a steward of how this team shows up — the norms, the standards, and what it means to operate at this level.
• Stay attuned to what's forming. Brand-level initiatives take shape before briefs exist. Catch early signals across the company and help shape ambiguous ideas into clear outcomes before they reach the studio.
• Represent Brand Studio at the leadership level. Keep senior leaders informed on priorities, direction, and impact. Make the case for what deserves investment, what should wait, and why.

Tools and skills named

Words the posting leans on

• creative22×
• brand studio11×
• building10×
• experience10×
• systems9×
• operations8×
• partners7×
• business6×
• means6×
• roadmap6×
• build5×
• clear5×
• communication5×
• function5×
• partnerships5×
• producers5×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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