Customer Success Manager

Stripe · London · 1340 Customer Success Management · listed June 16, 2026

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The shape of it

Seniority
Manager
Experience asked
4+ years
Where
On site
Requirements listed
4
Length
509 words

In the posting’s own words

Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.

What it asks for · 4

  • 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
  • Strong business sense and understanding of underlying drivers and strategy of our users' businesses
  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Strong problem-solving skills

Also a plus

  • Excellent operating rigor including organizational and time management skills
  • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
  • History of success as a consultant, pre-sales, technical account manager, or equivalent
  • Proven track record of achieving targets and goals, preferably in a sales setting
  • Track record of managing large, complex projects or programs

What the job covers

  • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers
  • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
  • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
  • Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe
  • Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.
  • In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful.

Tools and skills named

Product & design
  • Product management
  • Roadmap
  • User experience
Go to market
  • Customer success

Words the posting leans on

  • customers11×
  • account7×
  • product6×
  • technical6×
  • user6×
  • payments5×
  • requirements5×
  • business4×
  • insights4×
  • managers4×
  • support4×
  • growth3×
  • management3×
  • performance3×
  • sales3×
  • skills3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 25, 2026 and last changed by Stripe on August 18, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.