Operations Insights, Tax

Stripe · US Remote · 5902 Tax Autofile · listed June 18, 2026

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The shape of it

Seniority

Mid level

Experience asked

3+ years

Where

Remote

Requirements listed

Length

605 words

In the posting’s own words

The Operations Performance & Enablement Team supports the TaxJar product and broader Tax Operations teams by using data to drive better decisions and continuous improvement. We make performance visible, decisions deliberate, and improvement repeatable—acting as a force multiplier by uncovering insights early, translating signals into action, and building systems that ensure one-time fixes become repeatable capabilities. Our work enables the tax operations organization to scale with stability and confidence.

What it asks for · 11

Curious investigator : You naturally ask "why" and don't stop until you understand what's really happening
Systems thinker : You see how operational pieces connect and look for leverage points for improvement
Builder mindset : You don't just answer questions — you build infrastructure so teams can answer their own
Clear communicator : You translate complex analysis into insights that drive decisions
Collaborative partner : You work effectively with varied operations teams, product, engineering, and leadership
3+ years of experience in operations analytics, business intelligence, or data analysis
Strong SQL skills and experience working with large operational datasets
Experience building dashboards and reporting tools (e.g., Tableau, Looker, or similar)
Demonstrated ability to conduct investigations and identify root causes in operational data
Clear communication skills—able to explain technical findings to non-technical audiences
Comfort with ambiguity and ability to structure open-ended analytical problems

Also a plus

Experience in tax operations, financial services, or regulated operational environments
Familiarity with statistical analysis and experimentation frameworks
Experience with Python or R for data analysis
Background working closely with operations or product teams to improve processes
Demonstrated ability to leverage AI and automation to transform data in actionable insights

What the job covers

Investigate operational performance: Conduct deep-dive analyses to uncover why metrics change, distinguish signal from noise, and identify root causes across filing operations, user operations, and risk workflows
Partner with operations teams: Work directly with operational teams to analyze workflows, understand user behavior, and translate findings into actionable recommendations
Improve measurement rigor: Refine metric definitions, ensure data reliability, and strengthen how we measure operational performance across the organization
Support experiments and improvements: Apply statistical analysis to evaluate the impact of operational changes and experiments
Enable operational observability: Create systems, dashboards, and self-serve reporting tools that allow operational teams to explore and interpret performance data on their own and reduce recurring data requests
Communicate insights to leadership: Prepare clear, compelling operational insights for leadership reviews and strategic planning discussions

Tools and skills named

Data

Statistics2×
Experimentation
Looker
Tableau

Languages

Python
SQL

Cloud & infra

Observability

Words the posting leans on

operational14×
operations13×
data12×
insights8×
analysis6×
performance6×
experience5×
clear4×
decisions4×
improvement4×
product4×
requirements4×
systems4×
tax operations4×
answer3×
data analysis3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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