Staff Product Manager, Support Experience

Stripe · San Francisco, California, United States · 4900 Support Eng & PM · listed May 20, 2026

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The shape of it

Seniority
Manager
Experience asked
12+ years
Where
Not stated
Requirements listed
6
Length
515 words

In the posting’s own words

The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe’s product suite.

What it asks for · 6

  • 12+ years of experience as a Product Manager
  • Deep user empathy and a high bar for user experience
  • Experience developing a multi-year vision, strategy and roadmap for large-scale products
  • Experience leading cross-team initiatives from ideation to execution
  • Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
  • Strong written and verbal communication skills

What the job covers

  • Create the home for product teams to safely build out, understand and improve their conversational experiences.
  • Build feedback loops from conversations through improvement recommendations to generating evals and prompts.
  • Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.
  • Integrate human and AI conversations in the platform so that teams can understand and manage both.
  • Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and third-party use cases.
  • Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer.
  • Partner with the Conversation UX team to unlock novel capabilities for the AI agent.

Tools and skills named

Product & design
  • Product management3×
  • User experience2×
  • Roadmap
Go to market
  • Go-to-market2×
Models & research
  • Evaluations

Words the posting leans on

  • experience11×
  • product10×
  • agent6×
  • user6×
  • conversations5×
  • build4×
  • conversational4×
  • enable4×
  • requirements4×
  • capabilities3×
  • develop3×
  • improve3×
  • platform3×
  • problems3×
  • product manager3×
  • technical3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 24, 2026 and last changed by Stripe on August 18, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.