Product Lead, Support Experience

Stripe · Seattle, Washington, United States · 4900 Support Eng & PM · listed May 20, 2026

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The shape of it

Seniority
Senior
Where
Not stated
Requirements listed
7
Length
452 words

In the posting’s own words

The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite.

What it asks for · 7

  • 3+ years of managing product managers, 8+ years as a product manager
  • Deep user empathy and a high bar for user experience
  • Experience developing a multi-year vision, strategy and roadmap for large scale products
  • Experience hiring, managing, and building high-performing customer-focused Product Management teams in multiple continents
  • Experience leading cross-team initiatives from ideation to execution
  • Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
  • Strong written and verbal communication skills

What the job covers

  • Own and drive the product roadmap for the future of conversational AI and human support at Stripe
  • Shape strategy, steer product requirements, and hold a high bar for the execution of high-impact initiatives that impact key segments and top customers.
  • Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively
  • Build strong relationships with senior leaders across Operations to continually uplevel our human support functions
  • Grow and coach a global team of PMs in building systems and platforms for conversational and human agents.

Tools and skills named

Product & design
  • Product management3×
  • Roadmap2×
  • User experience

Words the posting leans on

  • product13×
  • support9×
  • experience8×
  • requirements6×
  • user6×
  • manager4×
  • support experience4×
  • customers3×
  • execution3×
  • initiatives3×
  • strategy3×
  • technical3×
  • bar2×
  • building2×
  • comfortable2×
  • conversational2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 24, 2026 and last changed by Stripe on August 18, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.