Customer Success Manager

Stripe · London · 1340 Customer Success Management · listed April 14, 2026

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The shape of it

Seniority
Manager
Experience asked
8+ years
Where
On site
Requirements listed
11
Length
673 words

In the posting’s own words

You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.

What it asks for · 11

  • 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product
  • Strong analytical skills and operating rigor
  • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
  • History of success as a consultant, pre-sales, technical account management, or equivalent
  • Experience building comprehensive account plans
  • Proven track record of achieving targets and goals, preferably in a sales setting
  • Track record of managing large, complex projects and/or programs
  • Experience handling difficult customers or situations and can demonstrate resolutions
  • Must work within a team environment with sales and services peers
  • Ability to navigate data and people to find answers
  • A strong understanding of our business and products, and an ability to research/self-starter

Also a plus

  • Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Willingness to tackle things on your own
  • A capability to work well with a wide range of people, both internally and externally
  • The motivation and flexibility to work well in a high-growth environment where things change quickly

What the job covers

  • Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive
  • Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
  • Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team
  • Evangelize Stripe customer success stories and customer success systems and processes
  • Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
  • Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry
  • Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities.
  • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
  • Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

Tools and skills named

Go to market
  • Customer success4×
  • Account management
Product & design
  • Product management
  • Roadmap
  • User experience

Words the posting leans on

  • customer15×
  • account10×
  • product9×
  • business8×
  • user6×
  • executive5×
  • experience5×
  • requirements5×
  • value5×
  • customer success4×
  • technical4×
  • advisor3×
  • drive3×
  • expansion3×
  • growth3×
  • partnership3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 24, 2026 and last changed by Stripe on August 18, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.