Technical Support Engineer, Metronome

Stripe · San Francisco, CA · 9014 Metronome - R&D · listed July 15, 2026

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The shape of it

Seniority
Mid level
Experience asked
2+ years
Where
Not stated
Requirements listed
7
Length
632 words

In the posting’s own words

Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.

What it asks for · 7

  • 2+ years of work experience in a B2B customer-facing technical support organization or in engineering
  • Experience working closely with engineering teams and providing technical feedback on customer issues
  • Ability to debug and triage bugs and escalations from customers
  • Can communicate technical capabilities of the product to customers
  • Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
  • Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly
  • A mindset of customer empathy and ability to solve challenging problems

Also a plus

  • Experience as an early or founding member of a support team, including building processes from scratch
  • Startup experience and familiarity with scaling a support team
  • Programming experience in one or more of Typescript, Python, or Ruby
  • You have worked on modern enterprise software which is business critical
  • Experience creating knowledge base articles and internal documentation
  • Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar

What the job covers

  • Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality.
  • Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team.
  • Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
  • Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.

Tools and skills named

Languages
  • Python
  • Ruby
  • SQL
  • TypeScript
Ways of working
  • Technical writing2×
  • Slack
Go to market
  • Customer success
  • Solutions architecture
Cloud & infra
  • Observability
Product & design
  • Roadmap

Words the posting leans on

  • customers19×
  • product10×
  • experience8×
  • support6×
  • technical6×
  • engineering5×
  • issues4×
  • metronome4×
  • requirements4×
  • escalations3×
  • feedback3×
  • internal tools3×
  • providing3×
  • apis2×
  • assist2×
  • billing2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 24, 2026 and last changed by Stripe on August 18, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.