Payments Performance Strategist

The shape of it

In the posting’s own words

The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. We serve a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.

What it asks for · 13

• 10+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
• Deep expertise in card network costs is required at the acquirer level
• Deep expertise in interchange and scheme fees at the merchant level
• Understanding of e-commerce payments, cards based payments processing and optimization strategies
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3)
• A proven ability to build collaborative working relationships with cross-functional teams.
• The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
• A proven ability to be a self-starter capable of driving business results without significant supervision.
• Experience presenting directly to merchants
• Serve as a subject matter expert providing both internal and customer-facing advisory in the payments domain.
• Develop optimization playbooks and stay updated on industry best practices and Stripe innovations
• Excellent verbal and written communication skills.
• Strong data processing, organizational and analytical skills.

Also a plus

• Experience with SQL, dashboard building, modeling, or reporting
• Experience presenting to senior business leaders

What the job covers

• Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant-facing expert on payment optimisation strategies.
• Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimization playbooks and analyses across Stripe’s customer portfolio.
• Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self serve offerings

Tools and skills named

Words the posting leans on

• payments12×
• merchants9×
• optimization5×
• customer4×
• experience4×
• serve4×
• business3×
• card network3×
• existing3×
• technology3×
• tools3×
• build2×
• building2×
• deal2×
• deep expertise2×
• experience presenting2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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