Engineering Manager, Operator Tooling

The shape of it

In the posting’s own words

At Stripe, the Operator Tooling team plays a critical role as the Guardians of the Financial Ecosystem. We build intricate solutions to streamline our internal workflows, enabling over 8,000 human agents to make informed decisions about how different actors use our products—ensuring compliance with laws and Stripe policies. Our work tackles high-impact challenges, such as enabling efficient decision making and action on preventing illegal transactions (e.g., fraud, drugs, weapons, and terrorism financing), and other risks in the financial landscape—all with the goal of resolving issues quickly and correctly for our merchants and their clients.

What it asks for · 8

• 8+ years of professional hands-on software development experience
• 2+ years of experience leading software engineering teams
• Hands-on experience designing and building large-scale distributed systems
• A track record of managing and mentoring junior and senior engineers
• Customer obsession, ability to articulate and represent customer experience in various forums to drive the right outcome that benefits our customers
• A track record of attracting and hiring top talent and growing teams
• Demonstrated ability to define and drive complex initiatives and projects across multiple teams
• Proven success with cross-discipline and cross-team collaborations

Also a plus

• Experience building and operating highly scalable, data-intensive services
• Experience building and operating observability solutions, such as designing and building telemetry collections, data transport and storage solutions, and composable UI architectures

What the job covers

• Knowledge sharing sessions to expand your expertise
• Dedicated 1:1 mentorship to support your professional development
• Clear, measurable impact—your contributions will directly shape our ability to maintain a secure and compliant platform.
• Recruit, coach, and develop a team of exceptional engineers.
• Lead the development of our operations tooling, providing reliable, user-first surfaces that just feel natural.
• Cultivate a culture of engineering excellence, innovation, and user empathy.
• Drive your engineering team toward exceptional technical quality, reliability, scalability, and operational excellence.
• Provide hands-on technical leadership to your engineering team across multiple areas, including architecture, design, code reviews, quality assurance, and incident management.

Tools and skills named

Words the posting leans on

• experience6×
• building4×
• engineering4×
• requirements4×
• customer3×
• development3×
• drive3×
• excellence3×
• hands-on3×
• multiple3×
• solutions3×
• technical3×
• architecture2×
• areas2×
• collaboration2×
• decision2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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