Risk Operations Associate

Stripe · Bengaluru · 4129 SDC - User Policy Operations · listed October 20, 2023

Tailor your resume for this role →the original posting ↗

The shape of it

Seniority
Entry level
Experience asked
2+ years
Where
On site
Requirements listed
17
Length
923 words

In the posting’s own words

We are looking for someone passionate about improving the risk user experience, the payments ecosystem, educating other Stripes in a complex area of risk, naturally curious and has a strong desire to challenge the status quo. This person will work alongside a global team of risk analysts and strategists and build cross functional partnerships with operations, engineering, sales, treasury, vendor management teams and more!

What it asks for · 17

  • 2+ years of experience in a customer facing role related to operations, compliance, risk, trust & safety or a similar space
  • Strong communication skills and can explain highly technical topics to technical and non-technical audiences
  • The ability and desire to challenge the status quo and work in a deeply ambiguous space
  • Experience using data to propose creative solutions to both tactical and strategic problems
  • Creativity when solving problems from a customer perspective and is pragmatic when solving them
  • Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them
  • Experience analyzing user feedback patterns and use these insights to drive process and product improvements
  • Experience with complex and sensitive user facing issues relating to privacy, user safety, fraud, and supportability
  • Experience in SQL/Redshift
  • Project/Program Management experience
  • You possess experience in risk analysis, investigations or risk operations
  • You have excellent English communication skills, both written and verbally
  • You excel in analytical thinking and problem solving, with experience using data to make assessments / judgment
  • You enjoy working in an in-office environment with strong cross team collaboration and support

3 more in the original.

Also a plus

  • Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present risk
  • Knowledge of risk schemes, risk prevention methods, and risk detection tools
  • Prior risk experience across multiple industries/verticals
  • Experience in a high growth technology company
  • Experience working from a queue

What the job covers

  • Work with merchants, from successful venture-backed startups to well established institutions
  • Investigate and action/triage escalations across multiple channels, while providing accurate and timely responses
  • Own various operational processes that the team performs such as risk user experience reviews and handling urgent risk-related escalations from internals or Financial Partners, whilst upholding a strong commitment to process excellence and clear documentation
  • Identify risk factors and trends and further report these identifiers to the wider risk team to ensure consistency in partnership
  • Utilize analytics to optimize strategies which can be enforced across Stripes portfolio
  • Maintain regular communication with our cross-functional stakeholders, setting up recurring business meetings as necessary
  • Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
  • Uplevel the internal understanding of Stripe’s real-world impact on users, and improve internal processes and workflows to optimize outsourcing and reduce overall escalation rates
  • Build scalable solutions across Stripe to ensure Risk support best practices and standards are successfully implemented throughout the user experience
  • Utilize subject-matter expertise to partner with cross-functional teams in developing and improving processes and products related to Risk UX
  • Participate in monthly, quarterly, and annual business reviews for the Risk UX Operations team

Tools and skills named

Product & design
  • User experience6×
Operations & finance
  • Excel
  • Process improvement
  • Program management
  • Project management
  • Vendor management
Ways of working
  • Cross-functional4×
  • Technical writing
Go to market
  • Partnerships
Languages
  • SQL

Words the posting leans on

  • experience20×
  • risk18×
  • user14×
  • operations7×
  • support7×
  • problems6×
  • processes6×
  • internal5×
  • business4×
  • complex4×
  • operational4×
  • partner4×
  • process4×
  • solving4×
  • user experience4×
  • build3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

The posting, your resume, and the gaps between them. One click loads all three.

Tailor your resume for this role →apply on Stripe’s board ↗

More open at Stripe

every open role at Stripe →

How this page was made

An automated read of a public job posting, fetched August 25, 2026 and last changed by Stripe on August 18, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.