Senior Financial Systems Administrator

The shape of it

In the posting’s own words

We're looking for a Financial Systems Administrator to join our Finance Transformation team as the day-to-day owner of our finance tech stack and the team’s resident builder for how AI transforms our work. You'll partner with our team to keep our systems running: triaging and resolving production support issues, administering NetSuite, and supporting the broader stack (Zip, Stripe, Ramp, Navan, and more) from simple provisioning requests to complex root-cause troubleshooting. You'll also become our team's SME on Serval, our AI-powered ticketing system, and own the roadmap for how we use it to automate support rather than just staff it.

What it asks for · 8

• 5+ years of experience in financial systems administration and support, with deep hands-on experience in NetSuite administration.
• Comfortable owning a shared ticket queue and juggling multiple concurrent systems and stakeholders without losing momentum.
• Hands-on experience using AI tooling to build practical solutions or automate real workflows, with enthusiasm for continuing to deepen those skills.
• Solid understanding of finance business processes, especially procure-to-pay (P2P) and record-to-report (R2R).
• Able to troubleshoot complex, cross-system issues end-to-end, identify root causes, and communicate clearly with both technical and non-technical stakeholders.
• Inherently curious; you enjoy learning new systems, poking at edge cases, and finding the more automated way to do things.
• Comfortable operating autonomously in a dynamic, fast-paced environment.
• Available to work standard hours of 3:30 p.m.–12:30 a.m. IST to support PST stakeholders, with extended PST-aligned hours during month-end close.

Also a plus

• NetSuite certifications (Administrator, SuiteFoundation, or SuiteCloud Developer) — huge plus, especially paired with strong SuiteScript and workflow customization experience.
• Experience working for private companies that want to operate with public company standards.
• Familiarity with integrations and data flows between core finance systems — billing, payments, procurement, and close.
• Ability to read and write basic SQL queries.

What the job covers

• Own production support end-to-end for Finance systems, resolving tickets to support our Finance stakeholders and the broader company, and keeping response times tight and resolutions durable.
• Administer and troubleshoot across our finance tech stack — NetSuite, Zip, Stripe, Ramp, Navan, and related tools — handling everything from user provisioning and access requests to complex, cross-system incident troubleshooting.
• Become our team's subject matter expert on Serval, our AI-powered ticketing platform — configuring it, tuning it, and identifying where it can absorb more of our support load through automation.
• Design and build AI agents and internal tools that automate Finance Transformation workflows, such as dashboards in v0, change management review agents, and backlog triage automation.
• Reimagine our project intake process end-to-end so stakeholders across Finance and the company have a seamless way to submit and track requests.
• Maintain strong financial systems controls, including role-based access, segregation of duties, change management, system documentation, and support for SOX/audit requirements.
• Support month-end close as it relates to systems, including troubleshooting and operational readiness.
• Coordinate with vendors and internal technical partners (IT and Security) when issues span systems or integrations.

Tools and skills named

Words the posting leans on

• systems12×
• finance9×
• support9×
• experience5×
• stakeholders5×
• automate4×
• build4×
• netsuite4×
• workflows4×
• agents3×
• end-to-end3×
• financial systems3×
• issues3×
• technical3×
• tools3×
• troubleshooting3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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