Engagement Management Lead

The shape of it

In the posting’s own words

The shift from traditional software to AI is one of the most important transitions of our time, and the frontier AI labs driving it depend on Scale to do it. As an Engagement Management Lead on Scale's Generative AI team, you'll operate at the center of our most strategic frontier-lab relationships — serving as a trusted, operationally grounded thought partner to the world's leading AI research teams. You will also directly oversee account management and growth strategy for the customers to which you’re assigned.

What it asks for · 2

• A proven track record in B2B, client-facing experience — including building and expanding relationships and navigating complex customer dynamics.
• A graduate degree (PhD, MS) or research experience in a STEM field.

What the job covers

• Own a portfolio of complex, strategic Gen AI accounts with full accountability for customer success and commercial development.
• Build and maintain deep, trust-based relationships with frontier AI lab researchers and operations leads, serving as a thought partner across the project lifecycle from ideation to execution.
• Translate ambiguous customer requirements into well-defined human-data programs run by Scale's internal delivery teams.
• Navigate sometimes challenging customer conversations about quality, throughput, and delivery expectations with confidence and clarity grounded in deep operational knowledge.
• Identify and develop expansion opportunities through close, consultative customer engagement.
• Partner cross-functionally with operations, engineering, and planning teams to improve delivery and drive better customer outcomes.

Degree language

• A graduate degree (PhD, MS) or research experience in a STEM field.

Tools and skills named

Words the posting leans on

• customer11×
• relationships6×
• technical6×
• engineering4×
• experience4×
• partner4×
• research4×
• complex3×
• deep3×
• delivery3×
• leads3×
• management3×
• strategic3×
• account2×
• build2×
• building2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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