Contributor Experience Manager, Community

The shape of it

In the posting’s own words

Scale’s Generative AI business unit is experiencing historic growth. As the Community Manager, you will spearhead initiatives connecting hundreds of thousands of expert contributors on our platform. This is a strategic operational role requiring the execution of an operator, program manager, and creative writer. You’ll need an entrepreneurial mindset, operational rigor, and the ability to communicate effectively with diverse stakeholders across internal and external community channels.

What it asks for · 4

• Bachelor's degree in business, marketing, communications, finance, or a related field
• Minimum five years of experience in communications, marketing operations, field operations, program management, or project management
• The ability to synthesize complex details into accessible, digestible content
• A data-driven mindset with the ability to analyze metrics and adapt strategies accordingly

What the job covers

• Create strategies to increase participation and satisfaction, overseeing external platforms like Reddit and managing our internal Outlier Community
• Develop systems to efficiently channel questions, feedback, and disputes across our platforms and social channels
• Lead with vision: Set direction for multi-team areas and inspire clarity and alignment
• Organize virtual events to foster connection and monitor community sentiment in order to proactively mitigate risk and address concerns
• Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies
• Enable the team: Instill ownership, drive cross-team collaboration, and remove structural blockers
• Collaborate with cross-functional teams including operations, support, communications, marketing, and legal to maintain alignment and ensure cohesive messaging
• Draft all manner of communications that Scale sends to contributors, maintaining consistent messaging across the contributor journey

Degree language

• Bachelor's degree in business, marketing, communications, finance, or a related field

Tools and skills named

Words the posting leans on

• communications7×
• community7×
• contributor6×
• experience5×
• operational5×
• platforms4×
• strategies4×
• business3×
• channels3×
• develop3×
• operations3×
• achieve2×
• alignment2×
• communications marketing2×
• complex2×
• creative2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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