Sr. Engagement Manager, FDE

Databricks · Singapore · Professional Services Operations · listed September 23, 2026

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The shape of it

Seniority
Manager
Where
Not stated
Requirements listed
10
Length
659 words

In the posting’s own words

As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning our FDE and training engagements.

What it asks for · 10

  • Data and AI domain knowledge, with experience helping customers realize business value through production implementations.
  • Proven experience in senior customer-facing/services sales roles requiring influencing, validating, negotiating, understanding and execution.
  • Excellent customer-facing skills and the ability to build strong relationships at all levels, including with senior executives internally and externally.
  • A consistent track record of identifying customer needs and successfully implementing solutions.
  • Strong leadership experience, including enforcing project governance and driving delivery excellence.
  • Strong service delivery and program management skills, with the ability to translate customer-success outcomes into structured program plans.
  • Proven experience estimating effort and scope for services.
  • Proven experience meeting and achieving KPIs and targets, including CSAT, bookings and revenue.
  • Outstanding communication and customer relationship skills.
  • Language Proficiency: Native-level fluency in English and professional working proficiency in Mandarin or Bahasa (both written and verbal).

What the job covers

  • Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission.
  • Collaborate with the sales counterpart and engage early in the sales process to understand the customer’s needs, business and definition of success, ensuring expectations are exceeded in delivery and valued solutions are developed.
  • Identify opportunities for new services by understanding potential new Business use cases and articulating the business value of upselling or extending services.
  • Develop commercial models, including leveraging Databricks and partner investment vehicles, to address customer budgetary constraints.
  • Full accountability for meeting or exceeding FDE and Training KPIs.
  • Articulate relevant customer success stories, service offerings and metrics that demonstrate value to customers.
  • Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits.
  • Estimate, scope and develop statements of work as necessary.
  • Drive resolution of delivery challenges, resource contention and scoping issues, while managing expectations.

Tools and skills named

Data
  • Databricks3×
Go to market
  • Customer success
Operations & finance
  • Program management
Ways of working
  • Cross-functional

Words the posting leans on

  • customers11×
  • services6×
  • business5×
  • delivery5×
  • engagement5×
  • sales5×
  • value5×
  • program4×
  • partner3×
  • proven experience3×
  • scope3×
  • skills3×
  • build2×
  • business value2×
  • demonstrate2×
  • deployed engineering2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched September 23, 2026 and last changed by Databricks on September 23, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.