Credit and Collections Manager
Databricks · Bengaluru, India · Finance · listed August 31, 2026
The shape of it
Seniority
Manager
Experience asked
12+ years
Where
Not stated
Requirements listed
12
Length
741 words
In the posting’s own words
This Manager role within Databricks’ Credit & Collections organisation is responsible for driving credit strategy, strategic customer collections, AR performance, and complex escalations across a high-growth, usage-based Data/AI business. The role combines financial and commercial judgment with hands-on customer engagement, functional oversight of collection operations, and governance of the outsourced collections model. This is a high-impact opportunity for a CA, CPA, or experienced finance professional to take ownership of credit risk, cash, strategic customer relationships, and AR performance at Databricks scale.
What it asks for · 12
- Bachelor’s degree in Finance or Accounting is a must; CA, CPA, CMA, ACCA, or equivalent professional qualification strongly preferred
- 12+ years of progressive experience across Credit & Collections, ideally within high-growth SaaS, technology, or complex B2B environments
- Proven experience in credit risk assessment, collections strategy, and managing strategic or high-value customer relationships
- Strong understanding of usage-based and subscription billing models, commercial contracts, and associated credit risks
- Demonstrated experience owning AR KPIs, collection targets, CEI, DSO, ageing, cash forecasting, write-offs, and bad debt/reserve analysis
- Experience operationalising credit policies, approval frameworks, and risk mitigation strategies
- Experience governing outsourced collections operations against defined SLAs and performance metrics
- Strong analytical capability with the ability to translate large datasets into clear financial and risk insights
- Advanced Excel and strong ERP/reporting systems experience; SAP, NetSuite and Salesforce preferred
- Demonstrated experience driving process transformation, automation, or technology-enabled improvements; practical application of AI in finance or AR operations is a plus
- Exceptional communication, negotiation, and stakeholder management skills, with the ability to engage confidently with customers and senior cross-functional stakeholders
- This role will require working in PST hours.
What the job covers
- Lead the Credit & Collections function for an assigned scope within Databricks, including credit policies, collection practices, risk mitigation, and escalation protocols
- Own credit assessment, risk reviews, credit limits, payment terms, credit holds/releases, and exception management within the established approval framework
- Make credit recommendations and decisions within delegated authority, balancing credit risk, cash conversion, and commercial considerations
- Personally manage collections strategy and executive-level escalations for strategic and high-value Databricks customers
- Lead resolution of complex disputes, contractual payment issues, and commercially sensitive collection matters
- Own the monthly AR performance framework, including collection targets, cash collected vs. target, CEI, aging, write-offs, and cash forecasting
- Translate AR and credit trends into actionable insights for Finance leadership, including emerging risks, recovery outlook, and bad debt/reserve considerations
- Manage the Accenture collections engagement, including SLA/KPI governance, account allocation, quality, process adherence, escalations, and corrective actions
- Partner with Sales, Customer Success, RevOps, Legal, Billing, and Finance leadership to resolve high-impact credit and collection matters
- Identify systemic drivers of delinquency and credit exposure and lead initiatives to strengthen controls, processes, and collection effectiveness
- Drive process transformation and continuous improvement across Credit & Collections, leveraging automation, AI, analytics, and scalable operating models to improve efficiency and decision-making
- Serve as the subject-matter authority for Credit & Collections, providing guidance on complex cases, policies, credit decisions, and commercial considerations
Degree language
- Bachelor’s degree in Finance or Accounting is a must; CA, CPA, CMA, ACCA, or equivalent professional qualification strongly preferred
Tools and skills named
Go to market
- Forecasting2×
- Customer success
- Negotiation
- SaaS
- Salesforce
Data
- Databricks4×
Operations & finance
- Excel
- Stakeholder management
Ways of working
- Cross-functional
Words the posting leans on
- credit20×
- collections18×
- risk9×
- customer7×
- experience7×
- cash5×
- credit collections5×
- finance5×
- commercial4×
- complex4×
- escalations4×
- performance4×
- strategic4×
- credit risk3×
- framework3×
- lead3×
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