Sr Staff Product Operations Manager

The shape of it

In the posting’s own words

In this capacity, you will move beyond the management of existing processes to lead the creation of a formal Operational Association . You will be responsible for designing the high-fidelity frameworks that allow our engineering organization to remain agile while ensuring that every product investment is data-driven, transparent, and rigorously aligned with our long-term commercial strategy. This role is purpose-built for a strategic thinker who excels at navigating the "gray space" between a deep technical roadmap and the sophisticated financial requirements of a global enterprise platform.

What it asks for · 6

• Professional Experience: Minimum of 9 years of professional experience in Management Consulting, Product Strategy, Technical Program Management, or Operations within the technology sector.
• Bachelor’s degree in a technical, mathematical, or analytical field (e.g., Computer Science, Engineering, Economics). An MBA i s highly preferred.
• Demonstrated experience in designing and scaling operational frameworks or internal software systems within a high-growth SaaS or enterprise technology environment.
• Expert-level ability to navigate large, complex datasets using SQL-based tools and Business Intelligence (BI) platforms to drive strategic decision-making.
• Proven track record of leading high-stakes, multi-quarter initiatives involving diverse cross-functional teams such as Engineering, Product, and Sales.
• Exceptional ability to synthesize complex technical concepts into clear, actionable business strategies for non-technical executive audiences.

Also a plus

• Familiarity with Databricks tools, especially for extract/transform/load functions
• Experience working on Support Operations for SaaS based companies.
• Familiarity with tools like Salesforce, Zendesk, Jira, Looker/Tableau, and operational workflows

What the job covers

• Act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment, product readiness, and continuous improvement across support workflows.
• Lead and execute strategic initiatives to scale global Support operations, including coverage models, KPI frameworks, and support process enhancements.
• Translate operational pain points into product and tooling requirements—partnering with internal tools, engineering, and analytics teams to drive automation, triage efficiency, and AI assistant improvements.
• Build and maintain dashboards that measure support effectiveness, surface product-driven case trends, and track customer experience across support channels.
• Support quarterly and annual planning cycles, including headcount, capacity modeling, and budget alignment in partnership with Finance and Workforce Management.
• Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives that inform product and business decisions.

Degree language

• Bachelor’s degree in a technical, mathematical, or analytical field (e.g., Computer Science, Engineering, Economics). An MBA i s highly preferred.

Tools and skills named

Words the posting leans on

• product17×
• engineering12×
• technical12×
• business11×
• operational10×
• support9×
• experience8×
• strategic8×
• management6×
• complex5×
• ensuring5×
• investment5×
• operations5×
• platform5×
• tools5×
• data4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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