Engagement Manager
Databricks · Tokyo, Japan · Professional Services Operations · listed April 17, 2026
The shape of it
Seniority
Manager
Where
Not stated
Requirements listed
14
Length
737 words
In the posting’s own words
As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. This role is a strategic and cross-functional position that will partner closely with Sales, Field Engineering, Support and Product Teams on campaigns, programs, and content. You will report to the Director, Professional Services.
What it asks for · 14
- Strong fundamental knowledge around end-to-end data systems Implementation from both the technology, operations, and security/governance lenses. Production-level implementation experience as an engineer or as a project manager is preferred
- Proven experience in the following
- Selling services offerings at either implementation, advisory, education, and change management capacity.
- Senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution to both business and technology audiences
- Consistent track record of identifying customer needs and successfully implementing solutions
- Owning projects/programs in agile scrum/kanban delivery methodology as well as waterfall methodology
- Strong problem solving skill about customer’s pain points by using modern technologies, particularly AI agents
- Excellence in presentation skills, providing proposals that enforce good project governance and drive scalable delivery practices to both internal and external executives
- High-level orchestration skills to align both internal and external stakeholders when proposing large initiatives
- Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes
- Prior experience in project/program proposal to customers at Consulting, SI, Software/Cloud Vendor is highly preferred
- Bachelor's degree in Computer Science or related educational background
- Excellent verbal and written communication skills in Japanese
- Excellent written communication skills in English
What the job covers
- Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission
- Collaborate with the sales counterpart and engage early in the sales process to seek to understand our customers' needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions
- Identify opportunities for new services by understanding and addressing potential new use cases and the ability to articulate the business value in the upsell, or extension of services
- Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets
- Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
- Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary
- Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations
Degree language
- Bachelor's degree in Computer Science or related educational background
Tools and skills named
Go to market
- Customer success4×
Ways of working
- Agile2×
- Cross-functional
Data
- Databricks
Operations & finance
- Program management
Security & compliance
- Security
Words the posting leans on
- customer13×
- services10×
- delivery8×
- engagement6×
- skills6×
- customer success4×
- sales4×
- business3×
- engagement manager3×
- experience3×
- implementation3×
- professional services3×
- program3×
- value3×
- articulate2×
- communication skills2×
Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.
The posting, your resume, and the gaps between them. One click loads all three.