Commercial Account Executive, Install Base

The shape of it

In the posting’s own words

As an Account Executive on the Commercial Install Base team, you will own and grow a portfolio of existing Vercel customers.

What it asks for · 12

• Has a history of achieving revenue targets through pipeline generation, opportunity management, negotiation, and closing.
• Has experience owning and growing existing customer relationships, including renewals and expansion.
• Proactively creates pipeline rather than relying primarily on inbound demand.
• Can develop a point of view on an account and turn thoughtful hypotheses into customer conversations.
• Builds credibility with technical, executive, and commercial stakeholders.
• Learns complex products quickly and is curious about how modern web and AI applications are built and scaled.
• Can translate technical capabilities into clear business value.
• Is comfortable navigating ambiguity, complex organizations, and multi-stakeholder sales cycles.
• Demonstrates strong account planning, forecasting, and opportunity management discipline.
• Uses data, customer signals, and judgment to prioritize time effectively.
• Is coachable, collaborative, proactive, and team-first.
• Is resilient and energized by complex commercial problems.

Also a plus

• Have experience growing existing customers in SaaS, cloud, infrastructure, developer tools, or a product-led growth company.
• Have sold to developers, engineering leaders, product teams, or other technical buyers.
• Have led expansions across multiple workloads, teams, or business units.
• Have worked with customers navigating cloud modernization, AI adoption, or application development.
• Have experience in a high-growth environment where go-to-market motions were still evolving.
• Use tools such as Salesforce, Gong, Outreach, LinkedIn Sales Navigator, or ZoomInfo.
• Use AI, automation, or self-built workflows to improve your effectiveness.
• Aspire to coach others, own increasingly complex accounts, or grow into leadership.

What the job covers

• Own the commercial strategy, retention, and growth of a portfolio of existing Vercel customers.
• Build account plans that identify customer priorities, key stakeholders, current workloads, risks, whitespace, and expansion opportunities.
• Generate pipeline through proactive prospecting, multi-threading, product usage signals, and thoughtful account research.
• Build trusted relationships with developers, engineering leaders, executives, procurement partners, and other key stakeholders.
• Run end-to-end renewal and expansion cycles, including discovery, qualification, technical evaluation, negotiation, and close.
• Identify customer risk early and develop clear plans to protect recurring revenue.
• Connect Vercel’s platform to measurable outcomes such as faster product delivery, improved performance, stronger reliability, increased conversion, and greater developer productivity.
• Partner with Solutions Architects to understand customer architecture, uncover new workloads, and guide technical evaluations.
• Mobilize Developer Success, Product, Marketing, and executive resources at the right moments to advance customer outcomes.
• Maintain accurate forecasts, opportunity plans, renewal timelines, and customer context in Vercel’s systems.
• Use AI, automation, and repeatable workflows to improve account research, prioritization, and execution.
• Share successful plays, customer insights, and market feedback to help the team improve.

Tools and skills named

Words the posting leans on

• customer17×
• account11×
• product8×
• technical8×
• developer7×
• commercial6×
• executive6×
• expansion6×
• existing5×
• complex4×
• partner4×
• pipeline4×
• renewal4×
• stakeholders4×
• account research3×
• build3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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