Head of Professional Services

The shape of it

In the posting’s own words

We're hiring a Head of Professional Services to build and lead Vercel's global professional services organization, composed of our Technical Account Management (TAM) and Forward Deployed Engineering (FDE) functions. These functions embed directly with our most strategic customers to design, build, and ship production applications on Vercel using Vercel's core platform, Next.js and our agent stack, taking projects from first prototype through production rollout. You will define how this function operates: the engagement model, the delivery methodology, the commercial structure, and the team itself.

What it asks for · 3

• Experience building a team, function, or service line from zero, including hiring, methodology, and operating model.
• Strong background in modern web technologies (JavaScript/TypeScript, React, Next.js, Node.js, cloud infrastructure) with the ability to review code and whiteboard architectures credibly.
• Experience building or deploying LLM-powered applications and an understanding of how model behavior shapes product decisions.

Also a plus

• Have built with Vercel, Next.js, AI SDK, or v0.
• Have led forward deployed or embedded engineering teams at an AI-native or developer platform company.
• Have owned a professional services P&L or defined services pricing and packaging from scratch.
• Are comfortable representing the function externally at conferences, customer executive briefings, or large-scale events.

What the job covers

• Define the engagement model: how engagements are scoped, staffed, sequenced, and measured, and which accounts qualify for embedded support.
• Own delivery excellence for strategic customer engagements, from discovery and technical scoping through production deployment and stabilization.
• Establish the commercial model for professional services, including packaging, pricing, capacity planning, and resource allocation across competing customer priorities.
• Stay hands-on where it matters: architecture reviews, system design, and unblocking critical engagements alongside your team.
• Codify field learnings into repeatable playbooks, reference architectures, and delivery patterns that scale beyond individual engagements

Tools and skills named

Words the posting leans on

• engagements7×
• customer6×
• engineering6×
• function6×
• model5×
• delivery4×
• production4×
• professional services4×
• technical4×
• architectures3×
• commercial3×
• field3×
• forward deployed3×
• next.js3×
• product3×
• review3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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