Senior Technical Account Manager

The shape of it

In the posting’s own words

We are looking for a Senior Technical Account Manager (TAM) to own the post-sales technical relationship for a portfolio of our largest enterprise customers, taking it over from the Solutions Architect (SA) at deal close. Your focus is continuity: customers renew the annual TAM engagement because their technical outcomes improve each year. This role requires travel to customer offices 4 to 8 times a year.

Also a plus

• Carried a TAM portfolio at a hyperscaler, infrastructure platform, or developer tools company, such as AWS, Cloudflare, Datadog, or GitHub
• Built AI agents with the Vercel AI SDK or Model Context Protocol (MCP) servers
• Led cloud financial operations (FinOps) or cost-optimization engagements, or ran an annual roadmap workshop or Well-Architected Review for an enterprise customer

What the job covers

• Own the post-sales technical relationship and the annual TAM renewal for a portfolio of enterprise accounts, running a weekly check-in, monthly review, quarterly business review (QBR), and annual roadmap workshop for each
• Lead incident follow-through when an escalation or a pattern of incidents emerges: run the post-mortem, find the architectural root cause, own the remediation roadmap, and respond to priority 1 and 2 escalations within 4 business hours
• Deliver proactive architectural reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments
• Scope hands-on engineering work for Forward Deployed Engineers (FDEs) and audits for Professional Services, and track their outcomes into the customer's technical roadmap, without shipping production code yourself
• Relay customer technical needs to Product, Engineering, and Support, and hold those teams to the commitments you have made to your customers

Tools and skills named

Words the posting leans on

• technical10×
• customer8×
• annual5×
• engineering5×
• review5×
• roadmap5×
• tam4×
• enterprise3×
• incident3×
• portfolio3×
• status3×
• support3×
• annual roadmap2×
• annual tam2×
• architectural2×
• business2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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