People Operations Systems Administrator
Stripe · Mexico City · 6510 People Operations · listed September 24, 2026
The shape of it
Seniority
Not stated
Where
Not stated
Requirements listed
5
Length
695 words
In the posting’s own words
You’ll work closely with Recruiting Operations, Global People Operations, and People Systems. This role supports a clear division of work between routine service delivery and the system governance, integrations, complex configuration, and strategic work owned by Recruiting Systems.
What it asks for · 5
- Experience in recruiting operations, People operations, service delivery, systems support, customer support, or a similar operations environment, including managing a request queue, ticketing system, or case-management process
- Ability to troubleshoot system issues, follow defined processes, document work clearly, and identify when escalation is needed
- Strong attention to detail, organization, follow-through, and the ability to prioritize competing requests while providing clear, timely updates
- Experience handling confidential candidate, recruiting, or employee information with discretion, and comfort learning enterprise systems and working across multiple tools
- Experience with Jira, Salesforce, or a comparable ticketing or case-management tool, and professional fluency in English
Also a plus
- Experience with Greenhouse or another applicant tracking system
- Experience supporting recruiting technology such as BrightHire, LinkedIn Recruiter, LinkedIn Talent Insights, GoodTime, Gem, HackerRank, DocuSign, Qualtrics, Harver, or Eightfold
- Experience in Recruiting Operations, Talent Acquisition Coordination, People Systems, or software-as-a-service administration
- Experience supporting offer processes, job-posting management, interview operations, or recruiter onboarding
- Experience creating or maintaining standard operating procedures, runbooks, and knowledge articles
- Basic spreadsheet, reporting, or data-quality skills
- Familiarity with service-level agreements, queue metrics, audit controls, or release testing
- Spanish fluency
What the job covers
- Manage and resolve Tier 2 support requests through established channels, maintaining clear requester updates, case records, and handoff notes
- Troubleshoot recruiting systems, including DocuSign, Gem, LinkedIn Talent Insights, HackerRank, Harver, BrightHire, Qualtrics, Eightfold, Greenhouse, and related platforms
- Process recruiting workflow requests, including assessment updates, job-posting changes, candidate-record updates, approved offer amendments, requisition pooling and unpooling, and requests to keep jobs open temporarily or close inactive jobs
- Monitor request volume, aging, service-level expectations, and recurring issues to identify risks and opportunities to improve support
- Create and improve runbooks, templates, knowledge-base content, intake forms, and self-service guidance based on common request patterns
- Participate in release testing, validation, quality reviews, recurring Recruiting operations cycles, and reviews of queue trends, documentation gaps, and operational risks
- Partner with People Systems administrators on releases and support priorities, providing complete handoffs when requests require expertise in areas such as complex configuration, integrations, reporting, privacy, security, policy interpretation, or permissions
Tools and skills named
Operations & finance
- Recruiting14×
- SOPs
Ways of working
- Testing2×
- Jira
- Technical writing
Security & compliance
- Audit
- Security
Go to market
- Salesforce
Words the posting leans on
- systems18×
- recruiting13×
- operations10×
- requests10×
- experience9×
- support9×
- improve5×
- people systems5×
- recruiters5×
- updates5×
- clear4×
- issues4×
- recruiting operations4×
- recruiting systems4×
- requirements4×
- tier4×
Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.
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