Strategy and Operations Business Partner, Global Payments Performance
Stripe · Chicago · 1520 Sales Operations (SS&O) · listed September 4, 2026
The shape of it
Seniority
Executive
Experience asked
7+ years
Where
Not stated
Requirements listed
11
Length
742 words
In the posting’s own words
The Customer Success Strategy & Operations team sits at the center of how Customer Success operates at Stripe. As GPPT scales, dedicated S&O support is required to both shape the function’s day-to-day operating model—from operating forums, capacity management and metric design— to the systems and cadences that enable execution of the team's long term vision. You will lead annual planning, OKR development, and engagement-model design to ensure GPPT is positioned to deliver for users and scale effectively.
What it asks for · 11
- 7+ years of work experience, with a significant portion in strategic / operational roles at high-growth tech companies or consulting.
- High comfort with ambiguity (and context switching) —you take an undefined operational problem, scope it, design a solution, and drive it to completion with minimal oversight.
- Experience holding a high bar across operational design, strategic planning, and reporting.
- You are comfortable working independently with minimal oversight while holding yourself accountable to deadlines.
- You have experience building operational foundations from the ground up.
- You have project/program management experience.
- Experience working cross functionally with senior stakeholders. You're comfortable bringing an independent and opinionated perspective.
- Technical proficiency in AI tools in order to automate workflows as needed.
- Strong analytical rigor—you're comfortable owning data and metrics directly, running your own analyses, and pressure-testing assumptions without relying on a dedicated analytics partner
- Ability to manage technical resources and translate business needs into requirements
- Proficient in SQL
Also a plus
- Experience working with Go-to-Market teams including Customer Success
- Experience in Payments
What the job covers
- Build and run the GPPT operating model which will include including process, governance, forums, capacity modelling and metrics
- Develop reports and dashboards to meet key reporting requirements
- Design and implement AI-enabled workflows that improve GPPT efficiency, scalability, and customer impact
- Enhance business processes through data-driven decision-making
- Define and monitor annual and quarterly OKRs
- Prepare materials for QBRs and other leadership meetings
- Conduct analysis and investigation of system operations and workflow management. Work cross-functionally to analyze and troubleshoot system challenges
- Running cross functional & high impact global programs such as Churn
Tools and skills named
Go to market
- Customer success5×
- Go-to-market
Ways of working
- Cross-functional4×
- Testing
Languages
- SQL
Operations & finance
- Program management
Words the posting leans on
- gppt8×
- experience7×
- business6×
- operational6×
- requirements6×
- customer success5×
- design5×
- operating5×
- payment5×
- strategic5×
- dedicated4×
- global4×
- management4×
- metrics4×
- partner4×
- system4×
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