IT Support Engineer

The shape of it

In the posting’s own words

Scale is looking to grow our IT team! We are looking for someone who is excited by the opportunity to be part of a fast-paced environment that pushes you to learn while doing. This role needs to be great with people and strongly focused on learning and executing. Ideally you have been the sole IT person at a startup before and are excited to be an early member of the team here at Scale. You focus on patterns and don't like doing the same thing twice. Your goal in this position is making people happy while creating simple and repeatable solutions for all!

What it asks for · 2

• Experience running a ticket queue in Jira Service Management or a similar ITSM tool, with a track record of meeting SLAs.
• Familiarity with identity/access management (Okta SSO, SCIM provisioning) and MDM for Mac and Windows fleets.

Tools and skills named

Words the posting leans on

• zoom6×
• okta5×
• slack5×
• access4×
• entra id/m3654×
• experience4×
• google workspace4×
• mac4×
• microsoft entra4×
• security4×
• support4×
• windows4×
• hardware3×
• jira service3×
• maintain3×
• mdm3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

More open at Scale AI

• Account Based Marketing LeadSan Francisco, CA; New York, NY
• AI Advisory ConsultantSan Francisco, CA; New York, NY
• AI Advisory PrincipalSan Francisco, CA; New York, NY
• AI Product Manager (Coding/Multimodal)San Francisco, CA
• AI Strategy Consultant, Frontier TechSan Francisco, CA
• Applied AI Engineer, Global Public SectorDoha, Qatar; London, UK