Vice President, Client Management

The shape of it

In the posting’s own words

As a Vice President, Client Management, you will be a senior leader within the Client Management organization at Modern Health and expected to play a role in the satisfaction and retention of all of Modern Health’s clients. You will directly manage a team of strategic, enterprise and global client executives that are responsible for caring for our largest clients. You will also be tasked with driving various initiatives (including value realization and storytelling) across the entire book of Modern Health clients.

What it asks for · 8

• Fluency in English is required; additional languages are a plus
• Strong problem-solving and analytical skills, with the ability to translate customer data from tools such as Salesforce, Gainsight, and Looker into strategic priorities and actionable decisions
• Demonstrated ability to understand complex client business landscapes, guide teams in aligning solutions to customer goals, and influence executive stakeholders
• Enthusiastic about tackling new challenges, building scalable operating models, and creating processes that improve team effectiveness and customer outcomes, with keen attention to detail
• Flexible and agile in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, sound judgment, and accountability
• Highly coachable and committed to developing others; receptive to feedback and capable of offering clear, candid feedback to peers, direct reports, and leaders
• Balances humility and confidence in challenging conversations while influencing cross-functional priorities, resolving ambiguity, and advising senior leadership
• Intellectually curious, quick to learn and share new tools, concepts, and best practices, and committed to fostering a culture of continuous improvement

What the job covers

• Lead a team of 5-8 high performing client managers / account directors that lead our largest client accounts
• Develop executive relationships with clients in your portfolio in an executive sponsor capacity
• In partnership with the SVP of Client Management, co-lead the deployment of Value Management client methodology to the entire Client Management organization.
• Serve as the Client Management representative on a few key functional teams (eg Marketing, Pricing, etc), with the ability to effectively articulate and influence outcomes.
• Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
• Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers
• Use your exceptional financial acumen to lead with data and make recommendations for strategic positioning and growth
• Serve as the leader of our growing Global team, helping us continue to refine and evolve that important part of our go-forward strategy.

Tools and skills named

Words the posting leans on

• client25×
• culture8×
• customer8×
• account6×
• client management6×
• executive6×
• experience6×
• leading6×
• mental6×
• benefits5×
• complex5×
• global5×
• organization5×
• relationships5×
• skills5×
• initiatives4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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