Technical Escalations Engineer 2 (Database Monitoring) - EMEA

The shape of it

In the posting’s own words

As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence.

What it asks for · 9

• A self-driven problem solver with an obsession for excellence and continuous learning. You thrive in ambiguity, take initiative, and push beyond expectations.
• A strategic thinker who defaults to a client-centric approach, proactively identifying opportunities to enhance customer experience while balancing technical feasibility.
• An independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions to complex technical issues.
• A collaborator and mentor, who enjoys sharing knowledge, raising the technical bar for the team, and contributing to a culture of excellence.
• A power user of the Datadog Agent and its integrations, with experience debugging advanced configuration and performance issues.
• Able to dive into the Agent and Integration codebases (primarily Python), interpret logic paths, and assess behavior in edge-case customer environments.
• Confident recreating a wide variety of customer environments across cloud-hosted (RDS, Azure, CloudSQL) and self-hosted databases, as well as across different deployment contexts (Linux, Windows, K8s, Docker).
• Obsessed with root cause analysis and enjoy working on open-ended problems that require systems thinking, experimentation, and perseverance.
• A cross-functional collaborator who thrives on teaching others, scaling knowledge, and making complex things approachable.

Also a plus

• Computer Science or Engineering majors
• Experienced in using Zendesk, Jira, Confluence, or similar softwares.
• Familiarity with Datadog, integrations ecosystem, or similar observability platforms is a strong plus.

What the job covers

• Develop deep technical expertise and continuously learn as the product evolves.
• Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
• Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge.
• Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers in shaping the evolution of our platform.
• Become the go-to expert on Database Monitoring at Datadog, mastering both the technical landscape and the customer experience.
• Act as a technical stakeholder for our database Agent integrations (Postgres, MySQL, SQL Server), advocating for customer needs with Product and Engineering and proposing changes to code, telemetry, and docs.
• Develop robust internal runbooks, public-facing solutions, and reusable debugging frameworks to scale knowledge and increase Technical Support Engineering autonomy.
• Shape readiness plans for upcoming DBM product releases, ensuring Solutions teams worldwide are confident and technically prepared.

Tools and skills named

Words the posting leans on

• technical17×
• customer12×
• engineering9×
• product8×
• solutions6×
• challenge4×
• complex4×
• excellence4×
• integrations4×
• platform4×
• agent3×
• customer experience3×
• database3×
• knowledge3×
• mentor3×
• problems3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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