Customer Enablement Architect (Capability Engineering & AI Adoption)

The shape of it

In the posting’s own words

As a Customer Enablement Architect, you will design and lead customer enablement and talent-transformation programs across Australia and New Zealand. You will partner with Sales, Field Engineering, Forward Deployed Engineering, Training Delivery, and Operations to understand customer needs, recommend the right learning solutions, and ensure successful execution.

What it asks for · 8

• 5+ years of demonstrated experience in Customer Enablement, Talent Transformation, Training, Customer Success, Consulting, or managing a book of business.
• Hands-on Builder Mindset: A non-negotiable track record of personally designing, building, and deploying working prototypes, automation tools, or technical apps.
• Experience creating and leading enablement programs in partnership with Sales and technical teams to deliver customer outcomes.
• Experience in Big Data, AI, Data Science, cloud platforms, or enterprise technology, with the ability to understand technical curricula and certifications.
• Strong customer and executive engagement skills, including discovery, stakeholder management, presentation, facilitation, and navigating ambiguity.
• Commercial & Business Insight: Ability to connect technical skill outcomes to core P&L levers, influence renewals/expansions, and collaborate effectively with sales on strategic account planning.
• Experience operating across ANZ markets, strong operational discipline, and willingness to travel as needed
• Experience with technical solutioning or building tools is a plus.

What the job covers

• Work with regional Go-to-Market teams to create enablement strategies aligned to customer segment, business priorities, technical maturity, and talent-transformation goals.
• Translate customer outcomes into practical learning plans, capability roadmaps, and recommendations across free and paid training, instructor-led and self-paced learning, credentials, and partner delivery.
• Partner with global Delivery and Operations teams to coordinate scheduling, communications, program quality, and seamless execution of customer development plans.
• Manage and report weekly, monthly, and quarterly performance across training bookings, revenue, learners, credentials, and adoption; use insights to guide action from field teams.
• Serve as the voice of the customer for regional enablement, curriculum, and certification priorities, while engaging senior leaders and executives internally and externally.
• Identify capability gaps that may affect platform adoption and work with account teams on targeted interventions, including contextual or just-in-time enablement where it improves customer outcomes.

Tools and skills named

Words the posting leans on

• customer17×
• technical13×
• enablement10×
• experience7×
• training7×
• data6×
• certifications5×
• programs5×
• adoption4×
• customer enablement4×
• understand4×
• business3×
• capability3×
• curriculum3×
• customer outcomes3×
• delivery3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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