Product Operations Manager
Databricks · Costa Rica · Engineering · listed August 24, 2026
The shape of it
Seniority
Manager
Experience asked
6+ years
Where
Not stated
Requirements listed
11
Length
652 words
In the posting’s own words
As a Product Operations Manager, you will join the Product and Engineering organization to drive operational excellence across multiple Databricks product lines. You will serve as an essential bridge between customer-facing field teams and the product and engineering teams building features used by thousands of customers.
What it asks for · 11
- 6+ years of experience in a business analyst or data analyst role. Experience using SQL and Microsoft Excel.
- Experience building Data pipelines using SQL, Python, R, or Scala
- Experience building dashboards and data visualizations, using tools such as Tableau, Salesforce, PowerBI, and/or Data Studio
- Comfortable communicating with Databricks executives and department leadership. Capable of distilling complex analysis and modeling efforts into clear messaging
- Experience in the enterprise software industry, SaaS and B2B experience preferred
- Experience working with customer-facing support systems such as in-app help centers, customer case & form submission flows, and zero-contact resolution/self-help features
- Listen well in order to drive stakeholder alignment to help reach the necessary decisions
- Excellent communication/presentation skills
- Experience leading update syncs (strong preference for Agile/Scrum/JIRA experience)
- You understand the benefits of moving quickly while paying attention to detail
- Entrepreneurial, "can do" attitude - ability and willingness to make an impact in a start-up
What the job covers
- Analyze and synthesize data from multiple sources, including customer and partner feedback and product usage metrics, to build cohesive stories around customer pain points
- Design and maintain user-friendly reports and dashboards to surface key metrics and trends to stakeholders
- Influence product and engineering decision-makers to deliver the best possible customer experience, using both data and qualitative analysis to inform your perspective
- Partner with cross-functional operations teams to develop key metrics, build automated reporting, and implement process improvements
- Organize and monitor key results across product lines, communicating progress and blockers regularly to department stakeholders
- Show ability to deliver on ambiguous projects with incomplete data
- Facilitate stakeholder syncs and cross-departmental alignment to build consensus on critical product decisions.
- Champion Databricks principles: : be customer obsessed, be data-driven, team work makes the dream work, and own it.
Tools and skills named
Data
- Databricks3×
- Data pipelines
- Tableau
Ways of working
- Agile2×
- Cross-functional2×
- Jira
Languages
- SQL2×
- Python
- Scala
Operations & finance
- Stakeholder management2×
- Excel
Go to market
- SaaS
- Salesforce
Product & design
- Product management
Words the posting leans on
- experience11×
- product10×
- customer7×
- data7×
- stakeholder6×
- build4×
- engineering4×
- partner3×
- alignment2×
- analysis2×
- analyst2×
- communicating2×
- cross-functional2×
- customer-facing2×
- dashboards2×
- decisions2×
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