Delivery Solutions Architect

The shape of it

In the posting’s own words

At Databricks we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Lakehouse platform. As a Delivery Solutions Architect (DSA), you will play a critical role during this journey. The DSA works across a small number of our largest or highest potential key accounts, collaborating across Databricks teams to accelerate the adoption and growth of the Databricks platform. As a DSA, you will help ensure customer success by driving focus and technical accountability to our most complex customers who need guidance to accelerate consumption on Databricks workloads that they have already selected.

What it asks for · 13

• 8+ years in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Experience understanding architecture related distributed data systems, specifically within one of the following:
• Data Engineering technologies (e.g. Spark, Hadoop, Kafka)
• Data Warehousing (e.g. SQL, OLTP/OLAP/DSS)
• Data Science and Machine Learning technologies (e.g. pandas, scikit-learn, HPO)
• Comfortable managing multiple projects at once, and engaging a virtual team of subject matter experts to address any onboarding or technical challenges outside of your remit or bandwidth.
• Influencing and leading teams - especially without having direct reporting line responsibility for individuals within account and leadership teams, both internally and externally
• Executive Stakeholder management - experience in effectively engaging and influencing a variety of audiences (technical, non technical) at all levels of an organization with particular success in building and maintaing strong CxO level relationship
• Executive escalation management - experience in resolving complex and critical escalation with senior customer and internal executives
• Strategic Management Consulting - experience of conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Building and steering to a value case - business value consulting and realization
• Quota ownership, achievement and track record of great performance against objective target
• Proficient in both Korean and English (Native level Korean and Business level English) verbally and in writing

What the job covers

• Engage with the Solutions Architect to understand the full Use Case Demand Plan for prioritized customers.
• Own the Post-Technical Win technical account strategy and investment plan for the majority of Databricks Use Cases within our most strategic accounts.
• Be the accountable technical leader assigned to specific Use Cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty/ambiguity and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks.
• Be the first point of contact for any technical issues or questions related to production/go live status of agreed upon Use Cases within an account, oftentimes services multiple use cases within the largest and most complex organizations.
• Leverage both Shared Services of User Education, Onboarding/Technical Services and Support resources, along with escalating to Level 400/500 technical experts (Specialist Solution Architects and Product Specialists) to execute on the right tasks that are beyond your scope of activities or expertise.
• Create, own and execute a PoV as to how key use cases can be accelerated into production, bringing EM/PM in to prepare Professional Services proposals.
• Navigate Databricks Product and Engineering teams for New Product Innovations, Private Previews and Upgrade needs (DBR, E2 and Unity Catalog).
• Build and maintain an executive level as well as a detailed programme level success plan that covers all activities of Customer, PS, Partner, SSA, Product Specialist, SA to cover the below workstreams:
• Key use cases moving from 'win' to production
• Enablement / user growth plan
• Product adoption (strategy and activities to increase adoption of LH vision)
• Organic needs for current investment Eg. Cloud Cost control, Tuning & Optimization

Tools and skills named

Words the posting leans on

• technical16×
• customer13×
• cases10×
• executive8×
• account6×
• dsa6×
• product6×
• data5×
• key5×
• plan5×
• success5×
• adoption4×
• business4×
• complex4×
• experience4×
• management4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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