Sr. Engagement Manager
Databricks · Sydney, Australia · Professional Services Operations · listed April 8, 2026
The shape of it
Seniority
Manager
Where
Not stated
Requirements listed
9
Length
683 words
In the posting’s own words
As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. This role is a strategic and cross-functional position that will partner closely with Sales, Field Engineering, Partners Support and Product Teams on campaigns, programs, and content. You will report to the Sr. Director, Professional Services
What it asks for · 9
- Data and AI domain knowledge and experience working with customers to realise business value through to production implementations
- Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution
- Excellent customer-facing skills and the ability to communicate with and develop strong relationships at all levels including with senior executives both internally and externally
- Consistent track record of identifying customer needs and successfully implementing solutions
- Demonstrate strong leadership experience, the ability to enforce good project governance and drive delivery excellence
- Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes
- Proven experience in estimating effort and scope for services
- Proven experience in meeting and achieving KPI and targets including CSAT, Bookings and Revenue.
- Outstanding communication and customer relationship skills
What the job covers
- Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission
- Collaborate with the sales counterpart and engages early in the sales process to seek to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions
- Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services
- Develop commercial models including leveraging Databricks and Partner investment vehicles to help address our customer budgetary constraints for success.
- Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training KPIs.
- Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
- Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary
- Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations
Tools and skills named
Data
- Databricks3×
Go to market
- Customer success2×
Operations & finance
- Program management
Ways of working
- Cross-functional
Words the posting leans on
- customer11×
- services9×
- delivery6×
- engagement6×
- success5×
- value5×
- sales4×
- demonstrate3×
- engagement manager3×
- ensure3×
- partner3×
- professional services3×
- program3×
- proven experience3×
- skills3×
- address2×
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