Sr. Manager – Data & AI Support Engineering

The shape of it

In the posting’s own words

As a Sr. Manager of the Data & AI Support Engineering team, you will lead and manage a team of Technical Solutions Engineers responsible for driving deep technical resolutions for complex customer issues across Spark, AI/ML, Streaming, and Lakehouse platforms. You will help customers realize business value from Databricks Ecosystem products through strong technical leadership, AI-first operational innovation and customer-centric execution.

What it asks for · 12

• 10+ years of experience designing, building, troubleshooting, and supporting large-scale Data & AI applications using Python, Java, Scala, Spark, or related distributed technologies.
• Strong work experience of AI-enabled support workflows, agentic AI systems, Claude Skills workflows, RAG architectures, vector databases and any other operational automation frameworks.
• Proven development/delivery experience at a production scale in Databricks tech stacks like Model serving, Lakehouse, Delta, DLT, Lakeflow, Lakebase platforms is a strong plus.
• Experience using AI tools for troubleshooting, root-cause analysis, observability analysis, and support workflow acceleration.
• Strong hands-on expertise in Apache Spark, Spark SQL, Structured Streaming, Delta Lake, and distributed data processing systems.
• Experience leading production-scale workloads across Big Data, Hadoop, AI/ML, Kafka, Streaming, Data Science, or Analytics platforms.
• Strong troubleshooting and performance tuning experience for Spark and JVM-based distributed systems, including memory management, garbage collection, heap analysis, and thread dump analysis.
• Hands-on experience with AWS, Azure, or GCP cloud platforms.
• Proven experience managing globally distributed technical teams and handling high-severity customer escalations.
• Strong analytical, debugging, problem-solving, and distributed systems troubleshooting skills.
• Excellent written and verbal communication skills with strong customer-facing leadership abilities.
• Strong organizational, multitasking, stakeholder management, and operational leadership capabilities.

Tools and skills named

Words the posting leans on

• support17×
• customer13×
• operational11×
• experience10×
• data9×
• technical9×
• spark8×
• engineering7×
• systems7×
• distributed6×
• escalation6×
• lead6×
• platforms6×
• resolution6×
• workflows6×
• analysis5×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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