Payment Partner Operations, Associate

The shape of it

In the posting’s own words

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What it asks for · 2

• Experience in payment rails, banking partnerships, card networks, fintech infrastructure, or money movement.
• Experience with audit-ready controls, compliance requirements, and contractual-performance obligations.

Also a plus

• Experience in payment rails, banking partnerships, card networks, fintech infrastructure, or money movement.
• Experience managing third-party vendors or regulated financial-services partners.
• Experience with audit-ready controls, compliance requirements, and contractual-performance obligations.
• Experience applying AI or automation to reconciliation, reporting, quality assurance, or operational workflows.

What the job covers

• Define and own the operating model for partner management, including processes, decision rights, governance, documentation, and escalation paths.
• Establish partner SLAs, KPIs, reporting cadences, and performance-review mechanisms; hold internal and external stakeholders accountable to them.
• Build reporting that provides clear visibility into partner performance, operational health, volume, quality, incidents, risks, and opportunities.
• Own fee reconciliation and related controls, ensuring partner invoices, contractual terms, payment calculations, and internal records are accurate and resolved on time.
• Lead operational readiness for new partners, products, workflows, and program changes, including requirements, launch plans, testing, training, and post-launch monitoring.
• Manage partner incidents and escalations, coordinate root-cause analysis, and drive durable corrective actions.
• Identify process gaps and automation opportunities that improve partner experience, reduce manual work, and strengthen control quality.
• Partner with Finance, Legal, Compliance, Product, Engineering, and Partnerships to resolve complex issues and translate partner needs into scalable operational solutions.
• Create executive-ready updates that synthesize performance, risks, financial impacts, and recommended actions.
• 3+ years of experience in partner operations, payments operations, financial operations, vendor management, or a related role in fintech, banking, or another regulated environment.
• English proficiency/fluency, both written and speaking (note: interviews will be conducted in English)
• Demonstrated experience building operating programs, not just managing established workflows.

Tools and skills named

Words the posting leans on

• partner16×
• experience9×
• operations9×
• payment6×
• operational5×
• product5×
• reporting5×
• external4×
• performance4×
• programs4×
• reconciliation4×
• scalable4×
• automation3×
• controls3×
• customers3×
• financial3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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