Servicing Collections Associate

Brex · Vancouver, British Columbia, Canada · Finance · listed July 30, 2026

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The shape of it

Seniority
Entry level
Experience asked
1+ years
Where
Hybrid
Stated pay
$49,200 – $61,500 CAD
Requirements listed
8
Length
679 words

In the posting’s own words

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What it asks for · 8

  • 1+ years of of experience in a customer-facing role
  • Strong ability to problem solve and resolve escalated customer issues
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to multitask in a fast paced environment
  • Ability to build rapport and maintain business relationships
  • Experience using Microsoft Office/Google Apps
  • Experience using Salesforce Service Cloud, Salesforce Reporting, queue management, and Excel Functions
  • Must be willing to work in office 3 days per week on Monday, Wednesday and Thursday

Also a plus

  • Previous experience in commercial receivable recoveries
  • A basic understanding of FDCPA, TCPA, and Credit Reporting
  • Experience using Retool

What the job covers

  • Comply with Servicing Standard Operating Procedures (SOPs), ensuring tasks related to payment plans and other guidelines are effectively completed in a timely manner
  • Collaborate with CX, UW, Sales, CSM, and Risk teams to devise and implement strategies aimed at maximizing long-term customer repayments, particularly in delinquency scenarios
  • Identify and suggest improvements to payment plans/settlement options, considering trade-offs and additional credit exposure, to optimize recoveries
  • Provide support to the Underwriting, Accounting, and Finance teams by offering visibility into ongoing customer negotiations and Servicing results
  • Work effectively with various partners to ensure a harmonized approach towards achieving common goals
  • Swiftly comprehend escalated customer repayment scenarios by analyzing context across systems, payment history, market, and industry trends
  • Extract and present data using Hex and Google Sheets

Tools and skills named

Go to market
  • Salesforce2×
  • Customer success
Operations & finance
  • SOPs2×
  • Excel
Security & compliance
  • Risk management

Words the posting leans on

  • customer6×
  • experience5×
  • office4×
  • operations4×
  • payment4×
  • credit3×
  • servicing3×
  • additional2×
  • business2×
  • collections2×
  • effectively2×
  • ensure2×
  • escalated customer2×
  • finance2×
  • function2×
  • management2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 25, 2026 and last changed by Brex on July 30, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.