Support Specialist I

Brex · Vancouver, British Columbia, Canada · Sales · listed July 29, 2026

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The shape of it

Seniority
Entry level
Where
On site
Requirements listed
7
Length
691 words

In the posting’s own words

Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision — helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you’ll thrive.

What it asks for · 7

  • This role is required to be located within the greater Vancouver, BC area
  • Flexibility to work within the Support team's hours of Operation (5am - 8pm PT, weekdays and weekends)
  • Passionate about customer support and about the role it plays in making a customer-centric team successful
  • Ability to communicate technical problems in a clear and tactful way
  • Strong verbal and written communication skills
  • Empathy, diplomacy, tact, and poise under pressure when working through customer issues
  • Comfort with and enthusiasm for using AI tools in a customer support environment

Also a plus

  • Bachelor's degree
  • FinTech experience
  • Prior experience in a customer-facing role, ideally in a support function
  • Experience with AI-powered customer service tools
  • Currently hold or have recently held a Series 7 and/or 63 securities license
  • Willingness to work overtime

What the job covers

  • Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat
  • Become an expert in Brex’s suite of products, and leverage your expertise solve complex issues
  • Compose thoughtful, personalized responses for a variety of customer requests
  • Triage incoming requests and spot trends in customer issues to flag for the rest of the team
  • Provide customer feedback to internal teams to improve our product and support experience
  • Make active contributions to help achieve team goals and successes
  • Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in the documentation

Tools and skills named

Ways of working
  • Mentorship
  • Technical writing
Frameworks
  • REST

Words the posting leans on

  • customer18×
  • support9×
  • experience6×
  • product4×
  • problems3×
  • vancouver3×
  • customer experience2×
  • customer feedback2×
  • customer issues2×
  • customer support2×
  • empathy2×
  • goal2×
  • improve2×
  • love2×
  • operation2×
  • passionate2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 25, 2026 and last changed by Brex on August 6, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.