Product Manager, Billing

Anthropic · San Francisco, CA | New York City, NY · Product Management, Support, & Operations · listed October 7, 2026

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The shape of it

Seniority
Manager
Experience asked
7+ years
Where
Hybrid
Stated pay
$385,000 – $460,000 USD
Requirements listed
7
Length
1,098 words

In the posting’s own words

As a Product Manager in the Internal Products and Technologies organization, you'll partner with Engineering, Design, Growth, Trust & Safety, Support, and Finance to build the billing experiences every Claude customer uses, from the first purchase to the monthly invoice:

What it asks for · 7

  • Have 7+ years of product management experience, including self-serve purchase, subscription, or billing experiences.
  • Have shipped self-serve experiences where you owned conversion and retention metrics and ran experiments to move them.
  • Have strong product design instincts, and can make a confusing concept like proration, overage, or credits clear on a single screen.
  • Have built LLM-powered or agentic product features, and have a point of view on when an agent should act on its own and when it should ask first.
  • Are equally credible discussing system design with engineers, abuse patterns with Trust & Safety, and funnels with Growth.
  • Are comfortable making tradeoffs between growth, risk, and financial accuracy, and explaining them clearly.
  • Are scrappy and resourceful, and do what it takes to get things done.

Also a plus

  • Shipped customer tools for usage-based or hybrid pricing (seats, usage, credits), such as usage dashboards, spend limits, and alerts.
  • Worked with Trust & Safety or risk teams to prevent abuse of plans, credits, or free trials.
  • Launched a product in new countries, including local pricing, tax, and currency.
  • Built self-serve help experiences that measurably reduced billing support contacts.
  • Scaled through hypergrowth (10x+ revenue).

What the job covers

  • Deeply understand customers across segments (consumers, developers, teams, and enterprise admins) and where billing friction costs us conversion, trust, or support volume.
  • Partner with Growth on purchase, upgrade, and plan-change flows, balancing conversion against clarity and long-term customer trust.
  • Partner with Trust & Safety to stop abuse of Claude plans and credits without adding friction for legitimate customers.
  • Design agentic billing experiences: Claude answering billing questions, resolving common issues, and taking billing actions, with a confirmation step wherever a mistake would cost the customer money.
  • Partner with Engineering and Design so every Claude product gives customers the same clear way to buy, upgrade, and manage spend.
  • Drive product strategy and roadmap, synthesize competing stakeholder needs, and communicate prioritization clearly to senior leadership.

Tools and skills named

Product & design
  • Product management2×
  • Product strategy
  • Roadmap
Models & research
  • LLM

Words the posting leans on

  • customer10×
  • billing9×
  • product8×
  • claude7×
  • experiences7×
  • spend6×
  • credits5×
  • design5×
  • plans5×
  • abuse4×
  • billing experiences4×
  • growth4×
  • partner4×
  • trust safety4×
  • conversion3×
  • purchase3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched October 7, 2026 and last changed by Anthropic on October 7, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.