Technical Program Manager, Revenue Operations

The shape of it

In the posting’s own words

Most of what you'll own has both a process side and a systems side, and the two rarely stay separate for long. A change to how we define a segment touches Salesforce data models, downstream reporting, compensation plans, and how account executives spend their week. You'll be the person who sees the whole chain, sequences the work across the teams involved, and makes sure the change lands cleanly with the people who have to live with it. You'll need to understand our GTM stack well enough to scope work credibly with systems engineers and admins, and understand how sellers work well enough to know when a plan looks good on paper but won't survive contact with a quarter-end.

What it asks for · 8

• Experience leading complex, cross-functional programs from definition through delivery, including programs with a significant systems or data component
• Working knowledge of go-to-market processes and how a Sales organization operates, such as territory planning, lead-to-cash, forecasting, or deal desk
• Hands-on familiarity with Salesforce as a user or program owner, sufficient to scope work and evaluate tradeoffs with the engineers and administrators who build on it
• Proficiency with core program management practices and tooling: building plans, tracking dependencies, running planning cadences, and managing risk
• Strong written and verbal communication, including the ability to distill technical and operational detail for sales leadership
• A track record of influencing without authority and building alignment across teams with competing priorities
• Comfort operating in ambiguity and shifting priorities while keeping the larger goal in view
• A demonstrated orientation toward operational excellence: a track record of finding inefficiency in how teams work and eliminating it

Also a plus

• Experience in Revenue Operations, Sales Operations, GTM Systems, or a similar function at a high-growth technology company
• Experience leading a ground-up redesign of a core GTM process or system, such as a quoting, forecasting, or CRM transformation, rather than incremental improvements alone
• Experience applying AI or automation to sales workflows, or strong opinions about how agentic tools should change the way sellers work
• Familiarity with the broader GTM tool ecosystem, such as CPQ or quoting tools, Gong, marketing automation platforms, data enrichment tools, or GTM analytics
• Ability to query data directly (for example, SQL or Salesforce reporting) to verify program status and measure outcomes independently
• Experience leading change management for a large field organization
• Experience measuring and improving seller productivity, such as time-to-productivity, selling time, or process cycle times
• Experience building program management frameworks or a programs function in a rapidly scaling organization

What the job covers

• Partner with Revenue Operations, Sales, and GTM Systems leaders to define, scope, and sequence the initiatives on the GTM Programs roadmap, prioritizing the work with the greatest impact on seller productivity
• Lead transformational programs that redesign core GTM processes and systems from the ground up, such as quoting, forecasting, or the role Salesforce plays in how we sell, rather than only optimizing what exists
• Identify where sellers lose time to manual work, unclear process, or tooling gaps, quantify the cost, and turn the highest-value fixes into programs
• Own end-to-end program plans, milestones, and dependency maps for multi-team initiatives spanning process, data, systems, and enablement work
• Act as the primary bridge between business stakeholders in Sales and the teams who build and administer our GTM systems, translating requirements in both directions
• Drive cross-functional coordination across Sales, Revenue Operations, GTM Systems, Finance, Marketing, Legal, and Enablement
• Manage change for the field: plan communications, training, and rollout timing so that new processes and tools are adopted rather than worked around
• Identify risks, blockers, and resourcing gaps early, and drive them to resolution
• Provide clear, candid reporting on program status, decisions, and risks to Revenue Operations and Sales leadership
• Define how success is measured for each program, including its effect on seller time and productivity, and follow through after launch to confirm the change had the intended effect
• Continuously raise the bar on how the GTM organization operates, retiring processes that no longer serve their purpose and simplifying the ones that remain

Tools and skills named

Words the posting leans on

• program16×
• gtm15×
• systems14×
• sales10×
• sellers9×
• experience8×
• process8×
• change7×
• organization6×
• revenue operations6×
• data5×
• gtm systems5×
• plans5×
• rather5×
• salesforce5×
• tools5×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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