IT Support Engineer, Application Administrator

The shape of it

In the posting’s own words

The IT Operations team keeps Anthropic running. We make sure every employee can do their best work without friction. We're hiring IT Operations Engineers to own SaaS Operations, the service-operator layer for Anthropic's SaaS catalog: app administration, license and seat operations, renewals, audit evidence, app health and update coordination, Google Groups, and Google Calendar resources.

What it asks for · 10

• Have 6+ years of hands-on experience administering a portfolio of SaaS applications at the admin level, ideally in a fast-paced or high-growth environment
• Have owned license and seat management: assignment, reclamation, and utilization reporting
• Have supported renewals or true-ups and worked directly with vendor account or CSM contacts
• Have pulled audit evidence or executed access reviews (SOC2 or a similar framework)
• Are an excellent communicator who genuinely enjoys helping people solve problems
• Write things down: runbooks, how-to guides, and knowledge base articles
• Are organized enough to run calendar-driven work (renewals, audits, access reviews) alongside a ticket queue without things falling through the cracks
• Recognize when a request crosses from operating a system into changing it, and route platform-level work to the owning team
• Take ownership of problems and follow through until they're resolved
• Look for manual work that repeats and automate it

Also a plus

• Have basic scripting experience (Bash or Python) for automating license or reporting tasks
• Have Google Workspace administration experience, especially with Google Groups
• Have worked a full SOC2 or similar audit cycle on the evidence side
• Have experience with a SaaS management or license management platform
• Have experience using AI tools to improve personal or team productivity

Tools and skills named

Words the posting leans on

• audit11×
• app10×
• saas8×
• google7×
• lane7×
• operations7×
• calendar6×
• evidence6×
• experience6×
• license6×
• renewals6×
• support5×
• access4×
• admin4×
• catalog4×
• engineering4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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