Customer Success Manager

Anthropic · Tokyo, Japan · Sales · listed August 12, 2026

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The shape of it

Seniority
Manager
Experience asked
6+ years
Where
Hybrid
Requirements listed
11
Length
1,752 words

In the posting’s own words

Join Anthropic's Customer Success team as our first Japan-based Customer Success Manager as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across Japan helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

What it asks for · 11

  • 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar)
  • Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
  • Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
  • Experience explaining and demonstrating technical products to various audiences
  • Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
  • Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
  • Strong project management skills and ability to manage multiple customer relationships
  • Passion for AI and interest in responsible development of advanced systems
  • Experience working in and building a growing region, while navigating across time zones with US-based headquarters
  • A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player
  • Fluency in English and Japanese

What the job covers

  • Build trusting, strategic relationships with key Japanese customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
  • Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
  • Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer
  • Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both our consumption-based and seat-based products to drive full value from contracted commitments
  • Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs as the voice of Japanese customers
  • Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
  • Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows
  • Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
  • Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
  • Build Anthropic's brand and customer relationships as the first in-region CS presence, developing where needed, Japan-specific processes, playbooks, and best practices that account for regional business cultures

Tools and skills named

Go to market
  • Customer success5×
  • Solutions architecture2×
  • Go-to-market
  • Partnerships
Models & research
  • Machine learning2×
Operations & finance
  • Project management2×
Product & design
  • Roadmap2×
Ways of working
  • Cross-functional2×

Words the posting leans on

  • customer43×
  • business20×
  • products15×
  • success13×
  • claude12×
  • experience10×
  • value10×
  • build8×
  • technical8×
  • identify7×
  • strategic7×
  • understanding7×
  • cases6×
  • drive6×
  • expansion6×
  • japanese6×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 24, 2026 and last changed by Anthropic on August 21, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.