GSOC Response & Policy Program Specialist

The shape of it

In the posting’s own words

We are seeking a GSOC Response & Policy Program Specialist to define how Anthropic's Global Security Operations Center detects, responds to, and recovers from incidents affecting our people, facilities, and operations.

What it asks for · 9

• Have 8+ years of professional experience in GSOCs, security operations, emergency or crisis management, business continuity, incident command, or a closely related discipline
• Hold a bachelor's degree or higher in a relevant field
• Have authored security, safety, or emergency response policy that was formally approved and adopted by an organization
• Have served as Incident Commander, or in an equivalent command role, during live incidents
• Have working knowledge of ISO 22320:2018 (or an equivalent incident command system such as ICS/NIMS) and of severity or tiering frameworks, and can speak to adapting one to a specific organization
• Write clearly and concisely for non-specialist audiences, and can tailor the same underlying content for an operator, a business partner, and an executive
• Can manage a document-heavy program on a deadline while remaining available for live incident response
• Have a strong drive for continuous process improvement and thrive in highly collaborative environments
• Are comfortable with a flexible schedule, including 24/7 on-call rotation and after-hours response

Also a plus

• Experience standing up a security operations center or an incident response program from an undocumented state
• Familiarity with mass notification, critical communications and incident management platforms
• Experience with travel risk management and duty-of-care programs covering travelers and employees affected by natural disasters
• Professional certifications such as CEM, CBCP, PSP, or FEMA ICS credentials
• Specialized knowledge of risks unique to the AI sector

What the job covers

• Author the GSOC plan and policy, including the documented set of GSOC functions, the incident severity matrix, communication templates, and service level agreements for response timing
• Design global incident- and event-specific response protocols, and produce the corresponding GSOC operator playbooks and business-facing playbooks
• Define and obtain approval for the tooling and channels used for incident response and management, and for the distinct path used for information-only employee advisories
• Partner with Legal, Communications, HR, and Employee Relations to align on notification thresholds and obligations before an incident occurs, not during one
• Design and formalize a simple, scalable on-call rotation and call tree for GSOC incident response personnel, so Incident Commander coverage does not depend on any single person's availability
• Drive policy socialization and secure approval from senior leadership
• Build and deliver the training and rollout that puts the policy into practice
• You will assist in responding to incidents. This role will also coordinate the handoff to the appropriate Incident Commander as an incident escalates, and acts as the standing liaison between GSOC and Crisis Management.
• Act as the standing liaison between GSOC and Crisis Management, and partner with Crisis Management on GSOC service design
• Run after-action reviews and tabletop exercises, and fold what they surface back into the policy
• Measure whether the standard is being met, and report on it

Degree language

• Hold a bachelor's degree or higher in a relevant field

Tools and skills named

Words the posting leans on

• incident23×
• gsoc13×
• response11×
• policy8×
• program6×
• communications5×
• crisis management5×
• incident commander5×
• business4×
• design4×
• incident response4×
• partner4×
• acts3×
• experience3×
• global3×
• on-call rotation3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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