Safeguards Enforcement Analyst, User Well-being

The shape of it

In the posting’s own words

As a Safeguards Analyst on the User Well-being team, you will be focused on supporting the design and deployment of mental health guardrails – iterating on detection systems, managing review queues, evaluating new interventions, and monitoring existing ones. Interventions range from steering how Claude responds in the conversation itself to in-product features that connect users to other resources. This work involves translating expert clinical guidance, internal data analyses, and legal or engineering constraints into concrete changes to how we detect, review, and respond.

What it asks for · 10

• Experience in trust & safety, product policy, content moderation, or a related field, with direct exposure to mental health, suicide and self-harm, or related well-being harm areas
• Experience designing or running experiments, evaluations, or measurement studies to determine whether an intervention worked
• Experience translating policy definitions into measurable form — the rubrics, review guidelines, or classification criteria, whether applied by human reviewers or automated systems
• Experience managing or coordinating content review operations, including quality assurance and workflow management
• Proficiency in SQL and/or other data analysis tools to measure intervention efficacy, monitor workflow health, and surface policy gaps
• Experience working with generative AI products, including writing effective prompts for content review, classification, or evaluation
• Experience turning open questions and data into concise and insightful analysis
• Experience identifying emerging risks and communicating findings to cross-functional stakeholders
• Understanding of the challenges involved in implementing product policies at scale in the content moderation space
• Sound judgment in ambiguous, high-consequence cases, and comfort making a call and escalating appropriately when the available signal is incomplete

Also a plus

• Subject matter expertise in mental health, whether developed in academia, clinical practice, crisis intervention, trust & safety, or other related settings
• Experience building or evaluating LLM-based classification systems
• Experience using agentic tools (e.g. Claude Code) to scale analysis or automate recurring work
• Experience working within crisis support

What the job covers

• Support the design and execution of interventions, defining key metrics, and curating evaluation datasets
• Partner with Engineering and Data Science teams to build, tune, and validate detection models for automated intervention systems, including threshold-setting and precision and recall tradeoffs
• Monitor how interventions and detection systems perform over time
• Review flagged content to drive enforcement and policy improvements
• Support the development of in-product features that connect users to crisis resources, working with Product, Legal, and external partners on referral pathways and user-facing content
• Support the Safeguards Policy Design team by providing detailed feedback on policy gaps based on real scenarios
• Keep up to date with emerging AI policy and external research on AI's relationship to mental health, and use these to inform our decision-making and workflows

Tools and skills named

Words the posting leans on

• experience20×
• policy15×
• intervention14×
• content13×
• review10×
• product9×
• systems9×
• support8×
• data7×
• mental health7×
• analysis6×
• classification6×
• crisis6×
• evaluation6×
• related6×
• users6×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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