Technical Documentation and Content Engineer, Claude Docs

The shape of it

In the posting’s own words

You will own the documentation for Claude apps . This role goes far beyond traditional technical writing. The docs estate of Claude Docs spans multiple product surfaces ( Claude.ai , Cowork, Claude Tag, Claude Science, etc.) written by many hands across many teams. You'll own the unification layer: the architecture, the standards, and — centrally — the engineered systems that keep quality high at scale.

What it asks for · 7

• 5+ years at the intersection of documentation, user education, and software engineering
• Knowledge of evaluation frameworks or observability for AI-powered systems
• Experience guiding a documentation platform migration or redesign
• Content analytics and experimentation experience
• Modern software development practices: version control, CI/CD, testing
• Excellent technical writing and editing — enough craft to set and standardize a high quality bar
• Experience establishing editorial standards and information architecture for a substantial technical documentation site

Also a plus

• Software engineering experience: you can design, build, ship, and maintain production tooling, with proficiency in Python and/or TypeScript/JavaScript
• Experience building automated documentation or content systems — pipelines, CI checks, AI-assisted maintenance
• Experience building AI applications or AI-powered tooling with LLMs

What the job covers

• Own the information architecture, style, and editorial standards of the Claude Docs site as a single unified surface
• Design, build, and run automated documentation systems: self-healing pipelines, AI-assisted review and maintenance, and quality guardrails that catch problems before readers do
• Establish the conventions and tooling product teams adopt to keep their own documentation accurate and consistent
• Establish and maintain the style guide, a standard set of content types, and clear workflows for creating, reviewing, and publishing documentation
• Curate contributions from across the company: edit for clarity and consistency, prune what's stale, and shape how new content fits the whole
• Define and track measures of content quality and discoverability, and use reader feedback and analytics to drive improvements

Tools and skills named

Words the posting leans on

• documentation15×
• experience12×
• content11×
• systems8×
• quality7×
• standards7×
• tooling7×
• claude6×
• docs6×
• maintenance5×
• set5×
• ai-powered4×
• analytics4×
• automated documentation4×
• design build4×
• editorial standards4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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