Head of Global Renewals

The shape of it

In the posting’s own words

We’re looking for a Renewals Leader to build and scale the function that protects and grows Anthropic’s recurring and committed revenue. This role owns renewals strategy, execution, and forecasting — ensuring we deliver exceptional customer outcomes while sustaining durable, predictable revenue as our enterprise base scales.

What it asks for · 6

• 8–12+ years of experience in SaaS, PaaS, or consumption-led businesses, with significant exposure to renewals, retention, sales, or customer success
• 3–5+ years of people management experience leading renewals, retention, or commercial teams
• A proven track record of owning and exceeding renewal and retention targets in complex, enterprise deal cycles
• Excellent forecasting and pipeline management skills, with a reliable, evidence-based approach to calling the number
• Demonstrated ability to influence cross-functional stakeholders — Sales, Finance, Deal Desk, and Customer Success — at all levels
• A strong analytical mindset and comfort using data to drive decisions

Also a plus

• Direct experience with consumption-based or usage-based pricing models, and the unique retention dynamics they create
• Background in data, AI, cloud, or developer-platform businesses
• Experience building a renewals or retention function from the ground up, including playbooks, forecasting cadence, and team structure
• Experience operating across multiple regions and markets
• Passion for AI and alignment with Anthropic's mission of beneficial AI development

What the job covers

• Build and lead the renewals team. Hire, develop, and retain a team of Renewals Managers. Define how the function covers the customer base, set the performance bar, and create a culture of accountability and customer-centricity.
• Own the renewal number. Own renewal bookings, gross and net retention, on-time renewal metrics, forecast accuracy, and renewal pipeline health. Identify risk early and implement mitigation strategies to reduce churn and contraction.
• Define the operating model. Establish scalable renewal playbooks, stage definitions, qualification criteria, and operational rigor — adapted for the realities of consumption-based revenue rather than fixed contract cycles.
• Forecast with rigor. Drive accurate weekly and monthly renewal forecasting and reporting that leadership can plan against, grounded in usage data and customer health signals.
• Drive expansion at renewal. Partner with Sales and Customer Success to convert adoption depth into expanded commitments, and lead executive-level renewal conversations for strategic accounts where required.
• Collaborate across the GTM organization. Work with Sales on territory and account strategy, with Deal Desk and Finance on pricing, terms, and approvals, and with Strategy & Operations on forecasting and field alignment.
• Lead with an AI-first mindset. Use data, automation, and tooling — including Claude — to optimize renewal processes, monitor KPIs, and continuously raise the bar on performance.

Tools and skills named

Words the posting leans on

• renewal34×
• customer14×
• retention13×
• experience10×
• forecasting10×
• sales9×
• data8×
• customer success7×
• lead7×
• drive6×
• function6×
• renewals retention6×
• consumption-based5×
• cycles5×
• deal desk5×
• finance5×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

More open at Anthropic

• Account Executive, AI NativeNew York City, NY; San Francisco, CA | New York City, NY
• Account Executive - DNBSingapore
• Account Executive, Public SectorSydney, Australia
• Account Executive - Public Sector (ASEAN)Singapore
• Accounting, Revenue Internal ControlsSan Francisco, CA | Seattle, WA
• AI Fluency Education LeadSan Francisco, CA | New York City, NY